How Do I Contact Etihad Airways About My Refund?

If your journey plan has changed or you have to cancel your Etihad Airways flight, then know how to request refund. This simple guide walks through you who to contact, where to apply, what to provide information, and when you can expect your money back.

What Is the Refund Policy of Etihad Airways?

The corresponding policy of Etihad Airways varies depending on your rent type, payment method and time of cancellation. If you cancel within 24 hours of booking and your departure is at least seven days away, then you can qualify for full refunds without fees.

Refunds for credit card payment are usually processed within 7–14 commercial days, while cash or bank transfer can take up to 20 calendar days. Some campaigners may be non-worthy, so always review Etihad Airways Ticket Return Policy before canceling.

Where Can I Request My Etihad Airways Ticket Refund?

1. Online via Website

Visit the Etihad Airways website.
Go to Manage my booking.
Enter your flight details.
Select Cancel/Refund and follow the steps.

2. Live Chat

Use the live chat option on the Etihad website.
A virtual assistant will guide you or connect you to a customer service agent.

3. Email

For passenger tax refunds, email APDtaxrefund@etihad.ae.
Include your booking reference/ticket number, contact details, and a passport copy or required documents.

4. Phone Support

US: (877) 690-0767 or +1 914-303-8393
UAE: +971-60-055-5666
Find more numbers on the Contact Us page.

5. Through Your Travel Agent

If you booked through a travel agent or third-party website, contact them directly for refund assistance.

When Should I Expect My Refund?

Credit Card Payments: 7–14 business days.
Cash/Bank Transfers: Up to 20 calendar days.
Times may vary depending on your payment provider.

Why Contact Etihad Airways Directly?

By contacting Etihad Airways directly, you make sure that your refund is processed correctly, understand any applied fee, and get support for partially used tickets or disrupted flights.

Can I get a refund if I cancel my Etihad ticket within 24 hours?

Yes, if your departure is at least 7 days away, then you can get full refunds without fees.

How do I check my refund status?

To manage my booking on Etihad website, log in or contact customer service by phone or live chat.

Is Etihad Airways Refund Policy the same for all rent types?

No, some publicity or discounted fare can be non-worthy.

How long does it take to get my refund?

Usually 7-14 commercial days for credit cards, up to 20 calendar days for bank transfer.

If I booked through a travel agent, whom should I contact?

You should contact your travel agent or booking platform directly for a refund.

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