Contrastive Learning in NLP
Contrastive learning is used to train a model to learn representations of images or sentences using vectors. We'll explore how it works in this article.
7 prime reasons to invest in conversational automation
The greatest transformation the digital revolution has brought us is the need to collaborate. Partner up with Engati and watch your business reach new heights
2 low-investment ways to ride the conversational automation wave
The way we interact with tech influences how we market products. It's time to hop on the conversational automation wave in 2 powerful, low-investment ways.
3 companies winning it with conversational commerce
In an effort to provide the best possible shopping experience, e-commerce has turned towards adopting conversational commerce methods. Here's our guide.
Conversational Design: Tips, tricks, and how to nail it
Poor experiences w chatbots can be attributed to only one thing: Awful conversational design. This guide aims to help you navigate through the best practices.
How conversational marketing wins more conversions?
Want to learn how you can use conversational marketing to generate more leads and drive more marketing & sales conversions for your business? Check this out!
4 E-commerce giants crushing it with conversational selling
The art of selling is seeing an evolution in motion. From door-to-door to conversational selling. Here are 4 E-commerce companies crushing it with this method.
Coronavirus precautions for businesses
Businesses around the world need to protect themselves, their employees, and customers from the coronavirus pandemic. Here are a few coronavirus precautions.
How much does it cost to give great customer service?
Shep Hyken shows you how to take care of your customers and provide first-class customer service and experience without breaking the bank. Check it out!
Understanding COVID-19's impact on business
Covid-19 is having a major impact on business. Small businesses and businesses in the hospitality, travel, and tourism sector are impacted the most.Check it out
How to create a good chatbot
Creating a good chatbot has its challenges. In this blog, we're going over what makes a chatbot good and how to take your chatbot from good to great with Engati
3 easy steps to measure the impact of your customer experience
Jeanne Bliss, founder & CEO of Customer Bliss, talks about measuring the impact of your CX initiatives and showing your C-suite the bigger picture. Read now.
How to Create WhatsApp Chatbot in 5 Steps [For Free in 2023]
Here's the easiest and best way for you to create WhatsApp chatbot without writing a line of code in 2023. Follow this 5-step guide to build your WhatsApp bot
Acquisition V/S Retention: The WAR is on
What's more important – customer acquisition or retention? They're both critical but the better question is – What's more important for your business right now?
Customer and employee criticism: your leverage tool for growth
Customer experience expert, Ricardo Saltz Gulko, shares his insights on fueling your customer experiences with criticism from customers and employees.
Customer dissatisfaction: What causes it & how to deal with it?
Are you struggling with customer dissatisfaction? Here are the factors that cause it, along with ways for you to detect dissatisfaction and deal with it.
6 ways to improve your customer experience with AI
Great customer experiences don't just get customers to come back, they turn them into brand evangelists. Read on to see how to make that happen with AI.
Was pandemic the best thing to happen to customer experience?
The pandemic forced businesses to improve their customer experience tremendously. Here are some of the biggest changes, and one that you should definitely make.
The first shift needed for a customer experience culture
Ricardo Saltz Gulko, co-founder of the European Customer Experience Organization, talks about the changes you needed to create a customer experience culture.
WhatsApp Marketing for Lead Generation
Supercharge your lead generation through WhatsApp and connect with an audience of over a million potential customers. Join us to explore proven methods for creating captivating broadcasts, fostering robust brand awareness, & establishing personalized connections with potential leads
Customer experience innovation with the 1-way and 2-way door rule
Steven Van Belleghem, co-founder and board member of Nexxworks, presents a rule that makes it easy to take decisions on implementation of CX innovations.
Why customer experience is critical in a time of crisis
Dan Gingiss, an experience coach with 20+ years of experience, talks about how important customer experience is during a crisis and how to improve it.
