Data fusion
It is the process of getting and integrating data from multiple sources to create information that is more useful, accurate, and consistent
Ambient intelligence
Ambient intelligence (AmI) is a multidisciplinary approach that seeks to make our everyday environments intelligent and sensitive to us.
Statistical relational learning
Statistical relational learning is a subdiscipline of artificial intelligence and machine learning that is concerned with domain models.
Conversation stitching
Conversation stitching allows you to manage conversations with ease by pulling all your conversations across multiple channels in one view.
Neuro Linguistic Programming
Neuro-Linguistic Programming is a psychological approach to understand how an individual behaves in order to achieve a certain goal.
Conversational UX
Conversational UX is the design of the user’s experience interacting with the business or service within an automated conversational interface.
Occam’s razor
Occam’s razor (which is also spelled ‘Ockham’s razor’) is the Law of Economy or the Law of Parsimony which is a problem-solving principle.
Reification
Reification is the process through which an abstract idea regarding a computer application is converted into an object or explicit data model
Webhooks
Webhooks are essentially “user-defined callbacks made with HTTP”. Webhooks is how your applications can interact and communicate with each other.
Application Programming Interface (API)
API or Application Programming Interface refers to how data is obtained from multiple applications through an interaction between them.
Image processing
Image processing involves carrying out certain operations on an image to enhance that image or to exact some valuable insights or information from it.
Hub and spoke
Hub and spoke is a centralized warehousing system resembling a bike wheel. The hub is a distribution center and every spoke is a delivery direction.
AI in customer service
Customer service in the form of self-support can be enabled with the help of AI-powered digital customer support services via chatbots and live chat.
CX Tech Ecosystem
CX Tech Ecosystem is created from the many tools needed to integrate, automate, and operate customer interactions across the customer lifecycle.
Loss Function
The loss function is the function that computes the distance between the current output of the algorithm and the expected output.
Bias-variance tradeoff
The bias-variance tradeoff is a concept in machine learning refers to the inversely proportional relationship between bias and variance.
Contextual Routing
Contextual Routing helps to respond to customer needs by creating visual maps of their journey, supporting cross-sell and upsell opportunities.
In-App Support
The support system provided to your customers by your customer service team, within the application of their preference is known as in-app support.
Smart responses
A Smart Response is a tool used by Engati to streamline and make it easier to set up a chatbot as quickly and effectively as possible.
Conversational Marketing
Conversational marketing is all about having one-to-one conversations online, in real-time. It can help you in your business marketing strategy.
