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During the course of the Pandemic, most people came forward to support small businesses. As per the surveys conducted by Go Daddy and OnePoll, since the Pandemic, 76% of the people preferred buying from a small business rather than buying from giants like Amazon and Alibaba. Hence, the pandemic proved to be a blessing in disguise! However, a new kind of challenge has risen. How to retain the customer base that has been built during these tough times?
