Choosing the best moving company is simple when you use the right method.
In the United States, the Better Business Bureau received over 7,700 complaints about movers in 2012. The majority of complaints, according to the BBB, involved alleged lost or damaged property, but charging for unworked hours, arriving late, and failing to honor estimates were also on the list.
Moving day is stressful enough without having to deal with damaged items or an unexpected bill. To avoid this, thoroughly research potential moving companies. It only takes a few minutes more and can save you a lot of trouble.
1. Collect Referrals
It can be difficult to find moving companies on the Internet or over the phone. Begin by seeking recommendations for a moving company from friends, family, and coworkers. If you're working with a real estate agent, ask for a referral. Moving.com's The Find, a Mover service, can also assist you in obtaining moving quotes.
2. Adhere to the Rule of Threes
Accept the first estimate you receive. Request in-person estimates from at least three companies instead, as no company can provide a comprehensive estimate without seeing your items.
Before providing an estimate, please make sure that each company is aware of any special instructions or conditions surrounding your move.
3. Verify credentials and insurance coverage
Once you've narrowed your options, contact each company and inquire about their licensing and insurance coverage. Check that they have a Federal Motor Carrier Safety Administration license (FMCSA).
4. Be on the lookout for warning signs.
Keep an eye out for red flags during the estimate. Most reputable movers, for example, will not require a cash deposit before moving. If the mover appears desperate for the money up front, the business may not be legitimate. Take note of how professional or amateurish the movers appear during the estimate. If they are late, appear unsure of their abilities, or can't answer your questions, look for another company. Be cautious of movers who arrive in a rented moving van. A professional company will have its own equipment.
5. Make contact with the Better Business Bureau.
Examine the moving company's BBB rating, which is available for free online. Choose movers who are BBB accredited or have a good rating. Look for a BBB-accredited moving company if the one you're considering isn't.
6. Apply for Professional Certification
Companies are vetted by trade associations before they are granted membership or an approved seal. Look for a moving company that has the American Moving and Storage Association's ProMover logo. You can also find approved companies by visiting the American Moving and Storage Association's Moving.org website.
7. Confirm the business address.
Request a real business card and, more importantly, go to the moving company's website, then look up the listed address online or in the phonebook. Check that the address of the moving company is listed and registered under the company name. Avoid any address listed under a residential name.
Selecting a moving company does not have to be a difficult task. Following these seven simple steps will ensure that you select a reputable and dependable company that will make your move as smooth and stress-free as possible.
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