In 2008, the New Delhi-based company Aegis Informatics Private Limited was founded with the goal of offering GSM voice terminals and call recorders of the highest possible caliber. In its illustrious history of more than ten years, it has expanded its reach to the SAARC countries, the Middle East, and the European Union countries with the Make in India philosophy. Voice loggers for analogue and digital lines are among the many products offered by Aegis, including GSM voice terminals and fixed cellular terminals as well as USB voice loggers, PCI voice loggers, VOIP voice loggers, Standalone voice loggers, and PRI voice loggers.
To decrease fraud, settle disputes, and avoid lawsuits, SEBI released guidelines in 2012 requiring phone recording in the financial sector. The market demand was shaped at the time when Aegis introduced centralized management software with voice logger for analogue and digital lines to organize the call records of several locations at a single place. BSE is one of our clients who utilized this CMS and voice loggers’ combination. Recently, Aegis unveiled the GSM-based Voice Terminal to fill in the gaps in the financial industries and improve their core processes with clever features like call routing, welcome messages, click-to-call, auto dialers, and voice broadcasting. This can effectively increase the operational efficiency of the workplace by a factor of ten while lowering the cost amount from the annual budget. Its technology is widely used in the Banking and Financial Services sector to effectively manage customer-facing activities across a variety of communication channels. Investment property, financial planning and advice, lending, banks and credit unions, superannuation, managed funds, accounting, and tax specialists are frequent industry constituents.
One feature, call routing, is described along with examples of how it can be applied in banking and financial institutions:
Setting up gateways to direct calls to particular departments is an expensive endeavor. One of Aegis' fundamental principles is to offer the best business solution possible for each issue. The call routing service, which is compatible with the banking and financial industries and will lower costs for any firm, is also provided by the newly built voice terminal.
One of the top providers of financial services and investment solutions is “Prudent Investors.” They are highly known for making thoughtful, accurate selections for businesses, organizations, and individual investors. With more than 200 offices spread out across India, “Prudent investors” has had a significant impact in this market.
In the financial business, timely and relevant client connection is important. “Prudent investors” were unable to streamline their general client communication despite taking several initiatives. For the reasons listed below, a traditional landline telephone system encounters difficulty
1. oblivious of the client calls they missed.
2. Calls are manually transferred to the appropriate department.
3. Person of concern is away from the city for business
Prudent investors purchased a fixed cellular terminal with the function of call routing to direct calls to the person of concern's mobile phones and managing them through centralized software with full data of missed calls in order to provide a remedy for all the aforementioned barriers.