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In an effort to improve efficacy, online pharmacy app development company are embracing digital technologies to streamline their processes and cut down on the cost of overhead. The primary reason for the move to digital is to reduce inefficiencies in the workflow process and decrease dependence on manual tasks and repeat paperwork. Automation of pharmacy operations is intended to boost competitiveness and enhance the quality of care for patients.

Digital technology adoption is considered a must to revolutionize the health industry. One report from McKinsey advised Indian companies to catch the digital wave to satisfy consumer demand “Indian consumers have embraced digital technology. Today, Indian companies must follow in the footsteps of their customers.”

A pharmacy shop must keep track of numerous internal processes, such as the purchase, billing and store maintenance, order details, customer information and employee data that is a difficult task to complete frequently. The process of maintaining all the documentation is a lot of work. Additionally, when you need to perform an audit or review the process becomes more complex. This is the reason why the digitalization of pharmacies is getting ever more attention each day.

India is among the first nations to implement the use of digital medical records (DHRs) in this report released in 2019 by Royal Philips establishes: 76 percent of healthcare professionals in India have already implemented digital health records as part of their work.

Why should pharmacies be digitalized? store?

To understand why the digitizing your pharmacy shop is essential, let us briefly look at the everyday processes that run an online pharmacy shop, and how digitization could improve the efficiency of these operations.

Maintaining the Ambient Affect:

In the case of delicate medicines it is crucial to keep the temperature at a certain level since storage conditions impact the quality of the medicines. Continuously monitoring their temperature and keeping it at a certain degree is nearly impossible to achieve manually.

Pharmacies are able to use automated electronic devices that keep the temperature at a predetermined level throughout the day and send SMS messages to the mobile number that is registered in the event of malfunctions or power outage. This ensures that medicines that are sensitive don't get exposed to temperatures that are higher. Certain wireless sensors that have built-in microchips are able to offer real-time temperature data as well.


Pharmacies must be constantly checking the inventory and issue purchase orders for medicines that are in low stock so that they can ensure all needed medications are in stock. Making this check manually could result in running out of life-saving medicines. With the advent of digital technology pharmacies will be able to see the availability of medicines and can place and accept purchase orders.

Order Management: Managing an order with success requires numerous steps. Beginning with taking new orders, deciding if the order for medicine is required or not, confirming an order for medicine, then handing the medication to the client and then obtaining the money. Digitalizing this process can boost the efficiency of your entire operation.


Once an order has been fulfilled with success, the pharmacy must create an appropriate bill for the purchase. Writing a bill on paper is exhausting and does not provide an insight into the stock remaining. If the billing is completed through software such as an Enterprise Resource Planning (ERP) software, it gives detailed information about the remaining stock as well as the top selling items, the revenue generated and more.

(POS): Point of Sales (POS):

Losses incurred as a result of the expiration of medicine increases proportionally in proportion to the pharmacy. POS systems provide convenient ways to pay. POS is able to integrate seamlessly with ERP program or eCommerce platform in a seamless manner. By assigning IDs for staff to your employees and linking it with POS you will be able to monitor the orders processed by them, and also evaluate their performance.

Employee Management

The digitalization of the management of employee information including their attendance, leaves and pay will simplify the process of onboarding new employees simple.

Vendor Management:

Examining discounts offered by certain suppliers, their delivery times and the quality of their products allows the user to come up with an educated decision regarding establishing and maintaining relationship with the vendor.

Smart Tags

If you're handling bulk orders, you can mark every packaging with smart labels as well as RFID (Radio Frequency Identification) tags to make it easy to identify the package. This helps in sorting the product.

Digital payments:

In the present, more and more customers are making use of online payment options such as Unified Payment Interface (UPI) Credit and Debit Cards Net banking, and Debit and Credit Cards. The most commonly used option for payment across India is UPI since it allows transactions by simply scan of the QR or barcode.

What's the advantages of digitalizing the operation at your drugstore?

Accuracy increased:

Manual processes are more likely to have a higher likelihood of making errors. When you digitize your processes and reducing the chance of mistakes is drastically diminished.

Enhanced efficiency:

The automated handling of manual tasks can save significant time for your employees, and lets them concentrate on other tasks.

More Transparency:

Digitalization of pharmacy operations enhances transparency, and clearly identifies the tasks done by whom, and gives analytics and reports.

What steps are to take for digitizing your pharmacy?

  1. Incorporate Online Pharmacies:

Customers are now comfortable of buying essential products on the internet. They are also buying medicines online because buying medicines online can provide many benefits. This is the reason the medicine delivery app solution are increasing in popularity.

To be aware of the advantages of online pharmacies for both customers and pharmacists check out our blog post on the subject.

Integrating online pharmacy in your existing company is a simple process because it requires no infrastructure. The returns on investment (ROI) is substantial and fast. If you are proficient in programming, you could make it happen on your own, however you'll require a medical database in order to operate it correctly. To reduce this hassle the only thing you have to do is reach out to an business that has an electronic pharmacy platform.

  1. Make use of ERP software:

ERP software integrates multiple aspects of your business to streamline it. ERP software can streamline many of your processes. Let's see the ways ERP software can assist you manage your company.

  • Do quick billing
  • Be aware of expired or soon-to-expired products
  • Generate GST invoices
  • Keep the records of all prescriptions for medicines.
  • Create stock reports
  1. Utilize IoT Devices:

As we've mentioned, IoT devices have plenty to offer when it comes to digitizing the processes of your pharmacy store. Tags with RFID, scanners for barcodes and temperature monitoring devices need to incorporate into your pharmacy system to allow wireless monitoring.


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