Using the right tools for your business will bring a major impact in every phase of it. Almost everything in our world is turning into digital, and the ability to order products and services and communicate with businesses quickly is also important. Even if a business is a small venture, you need to do your best to offer your customers some means of contacting you 24/7. There are many ways for businesses to connect with customers: social media help desks, online support systems, etc. but nothing can replace the personal touch and the reassurance a caller can get from making a phone call to a business. So, phone calls are as relevant as ever.
Telephonic Communication is the fastest way to provide effective customer service, especially in emergency situations when the customer needs immediate contact with the company. Business owners should know the importance of every incoming phone call to the company for various reasons. Let’s see them one by one.
50% of internet searches from mobile users will seek other brands if they don’t see the contact number in the company’s ad. When you offer your customers a business contact number it gives your business legitimacy and credibility. A business listing without a contact number means a way to lose your business. Customers are usually looking for a business that they can call at a convenient time or anytime they want to connect. A business must ensure that your phone number is clearly visible in all your ads to make it easy for prospects to reach you.
When customers call, they surely want something. Google says that 52% of local mobile searches end with a phone call and this is due to the requirement of instant communication. If an issue with one of your products or services directly impacts your customer’s business then a phone call allows inquiries to be resolved promptly. Customer service inquiries can be resolved instantly through a call.
Define Lead Quality
Businesses are looking forward to a more targeted approach to increase lead quality. Communication over phone calls will give you a greater insight to have more information about a lead other than name, email, and company. This information will help the business owners or their agents to better understand the quality of their customers.
Upgrading communication methods are making it easier for businesses to grow. And your phone number will bring you prospective customers and Verbal conversation is absolutely important for success. So, make smarter decisions now.
Speak to one of our experts today to learn more about how important a good communication system is for your business. Call us at 9946869229.