The phone network is an integral part of the communication system of an enterprise. Employees communicate with each other, with senior officials, suppliers, vendors, customers, and other associates in various ways. A phone call is one such method of communication apart from email or an instant message.
While every enterprise has a different internal and external phone network and for internet connectivity, it can now use a single network for all communication purposes. Instead of using a landline connection, the phone network also uses an internet connection to make calls. It is known as VoIP (Voice over Internet Protocol). There are many advantages of using VoIP services, especially for a business enterprise.
Enterprises can make voice calls, video calls, or transmit data through the internet for a much cheaper price when compared to what they pay as monthly landline bills. Small and medium scale enterprises can benefit a lot by switching over to VoIP, though they have to initially invest in purchasing IP phones and setting up the network. Employees can use free caller apps on their smartphones and laptops to make calls using the internet network.
There are many companies that provide business VoIP services for small, medium and large scale enterprises. In this blog, we will see the advantages of using VoIP services and how to choose the best Business VoIP Providers in the market.
Advantages of VoIP
Using a single integrated communications network throughout the enterprise has many benefits.
oVoIP services are divided into many types. Depending on the usage and market areas, enterprises can choose an option that is cost-effective and beneficial.
oIf phone calls make up for the major communication method for an enterprise, VoIP can help save a lot of money.
oVoice transcription, fax messages, text messages, etc. anything can be sent to the other person using a VoIP network.
Can Work From Anywhere
oEmployees can work from any location in the office. They do not have to sit at the desk and make calls from the landline phone device.
oAlso, instead of using multiple devices, a single phone can be used with a virtual extension and can be used for personal and official purposes.
Get Multiple Numbers
oEnterprises can ask for additional phone numbers to keep up with the usage demands. While some companies provide the numbers for free, others charge a nominal monthly fee for the same.
oIf an enterprise solely depends on phone calls to perform the day to day activities, it will require additional numbers on the same network.
oEmployees can use separate phone numbers to send business-related SMS messages to clients and associates.
oDifferent numbers can be used on the same device so that employees need not have to carry two or more communicating devices with them.
Automatic Call Distribution (ACD)
oAn advanced version of the call hunting feature, ACD routes the calls to the right employee for each individual call instead of simply routing it to a set of numbers.
oThis is a useful feature where a virtual receptionist answers calls and greets them with customized messages.
oThe attendant can also route and direct calls to the required departments, employees, or extensions through various unique menus.
Questions to Ask the Business VoIP Providers
Enterprises will need to check the strength of the internet connection before switching over to internet phone services. The budget of the enterprise also plays a role in deciding if it can shift to VoIP at once or if it has to be handled in stages. That said, the service providers also provide network connectivity services and cloud VoIP services to enterprises. Before deciding a service provider, here is a list of questions, an enterprise can ask.
- What is the initial cost of investment?
- What are recurring costs of using VoIP services?
- Can the service provider port number? If yes, what are the costs involved in the process?
- Can the service provider give a detailed and itemized fee structure? Will there be any hidden or additional costs?
- What kind of technical support can the company provide after choosing their connection? Will the support staff be available 24*7?
- Will the enterprise and the company have to sign a contract?
- If the enterprise wants to cancel the connection, what is the process? What are the costs involved for cancellation?
- Which call features are included in the services and which features will be charged additionally?
- Does the company have any mobile app that can be used to make VoIP calls from smartphones?
- Is the international calling facility available?
Comparing the services, features, and prices of different providers is recommended before selecting a VoIP service provider for the enterprise.