Advanced business phone systems provide advanced features that make your company seem more professional and help build better customer relationships. Features such as video calling and instant messaging can boost productivity. Many systems are cloud-based, meaning you can use them on any device with an internet connection, no matter where you are. That way, you can be available to customers wherever they are.
VoIP
When you are looking to implement a new business phone system, VoIP is one option. These phone systems use the internet to handle voice and data. This allows for greater reliability. Most VoIP solutions have over 99% uptime. This means that even if there is a power outage, your system will still work. Furthermore, these phone systems are easy to scale. Adding more users is easy, and there are no additional costs or maintenance calls.
VoIP is a cost-effective solution for many businesses. It can reduce monthly recurring costs and offer enhanced features. For example, an enterprise-level PBX can include features such as virtual receptionists, voicemail, call recording, and voicemail-to-email. Some providers even offer video conferencing and instant messaging.
Hybrid
Hybrid business phone systems combine the advantages of traditional telephony with the latest in VoIP technology. These systems are ideal for small businesses, remote offices, and overseas locations. In addition, hybrid telephone systems provide a seamless migration to VoIP, allowing users to keep their current telecommunication devices while transferring to the new technology.
Hybrid business phone systems are available from both on-premises and cloud providers. On-premise hybrid phone systems offer total control and ownership of your telephony. Unlike cloud-based VoIP solutions, on-premise hybrid phone systems require dedicated hardware and facilities. Moreover, they do not depend on broadband connectivity to provide high-quality calls.
These systems are a better choice than barebones systems. However, you should know your needs before selecting a specific type of phone system. Not all business phone systems are suitable for all types of businesses, so it's important to consider your options and compare the advantages and disadvantages of different systems.
Cloud-based
If your company relies on a legacy landline phone network to make and receive phone calls, you should look into a cloud-based business phone system. These solutions can offer a number of immediate and long-term benefits. However, implementing a cloud-based telephony system requires careful planning and vendor research. In addition to that, you must have a plan to optimize the system.
Cloud-based business phone systems are often managed through an online portal. This allows administrators to add and remove users, create ring groups, view call data, and more. Users can also access company directories, set call-forwarding routes, and check voicemail. In addition, cloud phone systems may incorporate unified communications (UC), which enables real-time collaboration. You can also use UC to integrate your phone system with other software such as CRM, email, and social media.
Ring groups
Business phone systems often have several options for ring groups. Ringing groups can be used to prioritize incoming calls to certain extensions, such as the sales department or a junior employee. They can also be used to direct calls to voicemail or a cell phone. In addition, businesses can choose to set a delay between ringing each extension.
Ring groups are an effective way to better manage incoming calls. They allow businesses to distribute the workload among employees more efficiently. They are especially useful for companies with multiple locations or employees working from home. By transferring incoming calls, they can improve customer service and satisfaction.
Call recording
Call recording for business phone systems is a great way to capture customer feedback and improve customer service. Recording all inbound calls will reduce the time it takes to handle calls, boosting the credibility of a company. It also allows you to evaluate the performance of your agents and rank them based on KPIs. Using call recordings as a guide to training and staff development will also help your company stay out of trouble when dealing with customers.
Recording calls is helpful for companies, not only for training purposes, but also for resolving disputes and issues. Moreover, recording calls helps you analyze calls and make necessary changes. You can review recordings later to ensure consistency in your service, attitude and message. Call recordings can also help you identify miscommunications.
