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After the coronavirus pandemic, multiple things changed in the professional landscape across the globe. A few noticeable differences were the installation of RFID tags to watch if people were washing hands, using computers to overlook compliance related to mask policies, and the use of speakers to warn about violations. Multiple factories, manufacturing units, and businesses such as accounting firms and IT companies installed different equipment to keep employees safe, improve productivity, and increase working ease.

The change was not only in these installations; it was in the technology adoption as well. Various businesses barely made it till the end of lockdown because they didn’t have remote working technologies. Others struggled to communicate and collaborate because of the absence of appropriate tools. When these businesses finally went back to the office, they started making some changes. We will see many of these changes as prevailing trends in 2021.

Technology Trends in 2021

The adoption of technology was already high in 2020, but in 2021, we will see a new wave triggered by the need to become future-ready. Here are some technology trends that will be popular in 2021.

1) Hybrid Cloud

For a while now, businesses are gradually moving in the direction of the cloud. In 2021, this direction would change to a hybrid cloud. Many companies are still using on-premise and SaaS solutions. The shift to the hybrid cloud would help them strike a balance between their private and public cloud needs. In fact, various large cloud providers are offering hassle-free connectivity between the cloud and on-premise infrastructure.

These changes are the result of challenging data growth. We generate a considerable amount of data every day. Without managing this data, businesses can’t get by even a single day. Paired with this is the challenge of security – the cloud is the answer to all these data management issues.

The pandemic has taught us one thing; it is the ability to survive during disruptions and utilize an adaptable infrastructure. We can achieve it through the hybrid cloud, and that’s what organizations are doing – implementing a hybrid cloud.

2) CDP Implementation

With the cloud, we have also experienced a sudden increase in CDP platforms (Customer Data Platforms). As already discussed, we have a large amount of data coming in from multiple sources. Without the ability to tag this data, manage it, and extract it, we can’t use it.

According to IBM, we lose USD 3 trillion in a year because of bad data. There’s no way we can afford to lose more. So, it is evident that mitigating these issues is a priority. CDP can help in mitigating these risks by collecting data, managing it, and tagging it. Then anyone who wants to use this data can access it without facing any issues.

If you look at it, then CDP is only one of the touchpoints in this journey. The current shift to work-from-home models will need CDP and many other tools to capture, process, and analyze data.

3) Remote Working

Even before the pandemic started, many employees were rooting for remote work or work flexibility. The pandemic has only increased the intensity of this demand.

Now, the need for work-from-home policies has become a life-saving decision. Honestly, this is not going to rollback entirely, and most businesses understand it.

Once the economy picks pace and lockdown restrictions are eased, the need for work-from-home will only increase. Some employees would willingly want to work-from-home, some would want to do both, and others would like to go to the office. Overall, remote working will still be there long after the coronavirus is gone.

Therefore, understanding this need of the hour, more businesses are moving to a work-from-home structure. At least they want to offer an option to do so. As a result, there’s an increase in the adoption of technologies that support WFH, such as SD-WAN, the cloud, and DaaS. These technological implementations would allow companies to become more prepared for whatever is to come in the future.

4) Total Experience

The total experience is nothing but a mix of multiple things: employee, customer, and user experience. The idea here is to improve everything, starting from technology to employees and then to users or customers.

For example, a store can use technology to inform customers when they can enter safely (according to social distancing rules). They can also create more digital corners to reduce the load of the employees. This means that the staff present in the store can be decreased, and social distancing norms can be followed.

So, from technology to customers and employees and from employees to customers, everything is streamlined.

5) Privacy-Based Computation

Security and privacy of data is our topmost concern, and it has always been. The privacy-based computation addresses these concerns. Here’s how:

In this technology trend, three things are needed to protect sensitive information:

  • A trustworthy environment where data can be processed and analyzed.
  • A place to analyze and process data in a decentralized way.
  • Lastly, data encryption and algorithm to analyze data.

This approach helps in analyzing data securely without giving up on the security and confidentiality of data. The above process is especially beneficial where there’s a need to share information privately and securely.

Conclusion

If you feel there’s a gap in how you serve your users, manage your employees, or handle business processes, you may need to make specific changes in your technology architecture. Take a look at the above technology trends and adopt those that seem relevant to your organization and industry.

For instance, shifting to the cloud can be beneficial for accounting firms. It would solve the pertaining issues of security, privacy, access, and remote working.

Hence, according to your industry, pick the correct implementation and transform your processes and work architecture.

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