Customer care software is a tool that helps businesses in the management, organization, and tracking of customer details, queries, and concerns. It also stores all relevant information to customer service, which turns into valuable business insights.
Customer care software is used by support teams to get a full view of each customer and interact with them on multiple online communication platforms.
- Productivity – A customer service management software simplifies manual tasks
- Team Management – Support team managers and SME’s have a lot on their plate. With customer service software, they can instantly pull out one-click reports. A CRM for customer service is not ‘one-size-fits-all’, but a dynamic solution that consists of;
- Ticket Management and Mobile Ticketing.
- A Feedback & Survey system – A valuable tool that reflects customer experience.
- A comprehensive reporting system – The performance of every agent directly impacts the performance of the entire support team.
Service management software with 500+ reporting formats gives managers the freedom to perceive data from every angle. Capture Service CRM is a scalable and enterprise-customizable cloud-based CRM Platform for End-to-End Customer Service Management. Empower your customers to find the right answers through a self-service portal for lightning-fast issue resolution. Capture Service CRM’s AI-powered Inbox and Automation Tools allows for a smarter decision making the process through real-time insights.
Customer Management is Now Smarter and Easier When Customer fires in a query, view and track past interactions including Social Media conversations, order history, past issues resolved, and more. Get a snapshot of Customers Basic Details in just a glimpse for highly-personalized service and instant resolutions. Easy Information et your agent dives into the required information at any time for solving complex matters. Proactively know the informational and important details of your while engaging with them.
Customer support management software encompasses all the tools and solutions that allow businesses to handle and improve their relationship with customers. Reducing the burden of customer support agents by automating repetitive tasks is the goal of customer service software. A service CRM is essentially a CRM integrated helpdesk system that solves the problem of customers having to repeat themselves more than once while seeking service or answers to their questions. Capture service CRM is a helpdesk ticketing system for managing customers and for businesses to plug into the various mediums through which customers can get in touch for support service. It’s an all channels solution with feedback, survey, and reporting functionality for end-to-end service team automation. Start a free trial today with capture service CRM.
Why customer care software?
Multi-channel support
Email, Phone, Portal, Social media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they choose.
Time Tracking and Billing
Track the time spent on all customers in one place. Use filters to drill down the time entries.
Self-service Portal
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Contracts and SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly. Account & contact Management Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Knowledgebase
Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
