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Service level agreements (SLAs) are all about tracking accountability. To ensure you’re getting the services you expect and rely upon, it’s important for enterprises to focus on SLA management.

The distributed architecture of today’s applications creates complexity. Multiple components make up an application and not all of these are managed or hosted from a single location. End-to-end visibility is limited as there are multiple services handled by multiple vendors. In case of a crisis, such blindspots in the application delivery chain create confusion and delays resolution. It is necessary to proactively monitor every service you use not just to maintain performance but also to track and enforce SLAs.

Know more: SLA engineering

Why Enterprise Must Prioritize SLA Management

With the rise of Software as a Service (SaaS) and Infrastructure as a Service (IaaS), actively managing your SLAs has never been more important. Business operations are relying on third-party vendors more than ever. Visibility into these outsourced services is necessary to maintain optimal application performance.

To maximize employee productivity, companies should have complete visibility into their work environment, including SaaS and other third-party applications. SaaS app issues can detrimentally impact business operations and productivity. Plus, analyzing, identifying, and fixing issues takes valuable time from the IT org.

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