A Dell SonicWall Technical Support Engineer provides security and data protection solutions to networks of clients and end-users. The individuals research solutions and escalate difficult issues to senior engineers. They will succinctly explain technical solutions to non-technical people. The engineer also assists end users in deploying SonicWall network security products like VPN solutions and Firewalls. They go through the SonicWall cyber threat reports identifying any threats.
These engineers work in several industries, including healthcare and telecommunications. They look into technical issues, file reports concerning problems with products, help clients in finding solutions to problems, deal with orders for customers, and stay abreast of changes to products and all evolving technologies.