An I2TS3 Service Desk Specialist Level 2 (Help Desk Technician IV), as part of the NOC:
Provide Tier I and II support of Network issues, trouble calls and incidents
Perform initial troubleshooting, diagnosis and capture of incident information
Determine when TIER III resources needed and if necessary, coordinate for action
Oversee & track the maintenance schedule to ensure completion and minimize downtime
Provide advice, training and initial basic troubleshooting to end users
Know more about the NOC jobs near me.
Troubleshoot and configure network components along with implementing operating systems enhancements to improve reliability and performance
Compile reports of outages, trends and analysis of pertinent health information of IT Systems
Set up administrator and service accounts and maintain system documentation
Monitor and report Solar Winds alarms, work with TIER III Engineers for corrective actions
