The COVID situation has brought us to move on to the remote operating model. Opting for cloud telephony solutions is the remedy to resolve the entire challenges in remote working, including this one. there is remote working civility that your employees have to follow while handling business calls.
Describe a remote calling process
A well-defined and well-documented process for remote calling is an essential thing for handling business calls from home. You need to create and share a set of rules with the team so that they have standard and consistent guidelines to follow while handling all these away from the office. Also, a Business can implement features like IVR and a toll-free number to render better caller experiences.
Give Training to employees to handle the new changeover
A Complete process and operational switching are not easy for the client and also for the agents. It’s better to train our agents to handle the transition before implementing it. So, it is important to make them comfortable with the tools as well as the amenities. A perfect detailing session will help them in the beginning while you can hold remote training sessions regularly to keep them on the right track.
Equip employees with the right technologies
This is the most essential phase that needs to operate well. Your team would need to have the right technologies in place to stay connected with the customers even when they are at home. Setting up a cloud telephony system is a milestone idea that can equip your entire business with advanced technologies. Flexibility makes everything simpler. Providing them a virtual phone number as well so that they can connect from any devices.
Provide access to Essential Assets
Not only the right technologies for business calls, you also need to empower the team with some essential assets such as customer database, CRM solutions, and ticketing systems for client support. These will help them when answering queries and responding to issues on calls. Empower them with these accesses for necessary resources to deliver the best caller experiences.
Apart from the above-defined points, some more things we need to keep an eye on.
- Being extra cautious with the choice of cloud telephony solutions and service providers. Because don’t compromise on the quality of service you provide.
- The most important thing for delivering the best customer experiences on business calls is to be available whenever they need to connect. Don’t be unavailable when customers need to connect.
- Don’t Micromanage your team. The doubtful behavior shows that you don’t trust the agents to do their job well enough. The absence of trust will make a huge impact on the productivity of the employee. It will influence the retention rates for your business also.
By following these all things business calls during the work from time will be more flexible and productive. So, go ahead and keep serving the customers as you have always done!
Speak to one of our experts today to learn more about this. Call us at 9946869229.