Sometimes customers want to cancel the flight they have booked or sometimes the flight may get cancelled. After cancellation one thing that comes to mind is the refund. Refunds depend on the airline because some airlines refund in the form of vouchers or generally they credit the amount to the next similar journey. virgin Atlantic always provide the best customer service and deliver every possible service customers required in travelling. Virgin Atlantic offers a unique refund policy to its customers.
Virgin Atlantic refund policy
It is important to understand the virgin Atlantic refund policy. Following are some detailed refund policies of Virgin Atlantic :
- If customers cancel the flight within 24 hours of their booking then they are entitled to a full refund.
- If Virgin Atlantic cancel the flight and did not provide any other flight on the same date then you are entitled to the full refund.
- If Virgin Atlantic cancel the flight and offers you another flight to the same destination on the other date, and you refuses then you are also entitled to the full refund.
- If customers cancel the flight after 24 hours from the booking but before 7 days to the departure then they have to pay the cancellation fee from the amount of the ticket and the rest will be credited to the account.
- If the flight is delayed which leads to disruption in the journey of the traveller, then they are entitled to a refund.
- If a customer flight is disturbed due to covid then they can shift their flight to another date and if want to cancel then they are eligible for the refund.
- Refund will not be grant on the non-refundable ticket.
How do you get a refund from Virgin Atlantic?
Customers first have to apply for the virgin Atlantic cancellation and then have to fill the refund form on the website of Virgin Atlantic. Follow the below-mentioned steps to avail of the refund.
- Open the official website of Virgin Atlantic
- Click on the menu tab.
- After then go to the manage and book option.
- Click on the refund option. A new page will be open then
- Fill the refund form by adding basic information such as name, email, phone number, country etc.
- Enter your ticket number. And
- Click on the refund button and submit.
A refund confirmation will be sent to your registered mail id along with the necessary details
Virgin Atlantic refund the amount within 7 working days. If customers found difficult to get a refund then they can freely contact customer support at any time. Customers can choose the following options to contact customer support.
Via phone:
The first and basic option is to directly call the representative by phone. Customers can take the phone number from the Virgin Atlantic website and can get answers to their questions easily.
Via chat:
Chat support is the fastest and easiest way to get help from the representative and take your refund in few simple steps. Live chat is available at the virgin website under the contact us option.
Via email:
Customers can also mail their detailed query over the virgin email id available at the virgin Atlantic website.
