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Having an effective and versatile telephone system for small business is still very important. Sure having a range of exciting and new ways to liaise with your client’s shows that you are technologically advanced and probably using the latest equipment to ensure they get the best service and products from your company. But the tried and true telephone has always been a vital option for most people. People like to be able to call and ask questions and get a direct personal reply. People hate answerphones and long waiting times, so having a top of the line telephone system for your small business is vital ensuring you are contactable.

Online is OK

Being available online is ok; some people like to contact you that way, especially using chat services. You need to be online to have a successful business to enable people to find you and check your services and reviews, but you also need to ensure you are contactable via a small business telephone system. You must allow customers the option to reach you or your customer service operators to receive the personal touch that’s lacking in many big businesses. This gives you an incredible edge as with so many options now for almost every type of commodity, people are opting for companies that provide a personalised service. Human interaction wins every time over computerised automation. People want to talk with a real person.

Conference Calls

A conference call is a very inexpensive way to have a meeting with customers or others who just don’t have the time to visit you in person. You can involve all the people with relevant information to offer or who may benefit from the call. Information is often conveyed more quickly and clearer than can be done using emails and questions can be instantly answered allowing for quicker business decisions.

Voice tone is important

The tone of a person’s voice on the phone can give you a much better indication of what’s going on than the written word in an email or text allowing for better customer services.

Sorting out customer issues

With every business, there are issues that cannot be sorted out online. If a customer has a problem and you are not available to sort it for them, they will just go to a business that has a telephone system that they can use to get in touch with them directly. When you have a telephone system designed for small business like yours, you will be able to quickly connect them with the person who can sort their issue and keep your customer happy.

People don’t like to talk to machines, they preferto talk to real people

While virtual technology certainly has a place in most businesses, but the vast majority of people want to talk with a person. Sure an automated phone answering machine is a great way to speed up incoming connections and get rid of junk calls, but it’s vital that if a person wants to they quickly get human attention as many feel without it the company they calling does not care about their business

Having a good business telephone system for small businesses and providing a toll free number for customers is a great way to attract business as it shows potential customers that you are ready and willing to talk with them and it costs them nothing, so they are more inclined to contact you.

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