Disney plus is the OTT platform where users can access all the classic or new movies alongside TV series owned by Disney. Users can also access movies owned by other companies such as Pixar Marvel, Fox, National Geography and Lucasfilm’s (which merged or owned by Disney.) It is still the very start, so there are chances that you can face playback or buffering issues on the platform.
Your quality of the video depends completely on the speed of the Internet. The platform has an autoplay feature, so the quality will change accordingly. If the fluctuation is too much, that means your connection is slow. The official recommendation for the network is as follows:
- For High Definition, you should have a speed of 5.0 Mbps.
- For 4K UHD you should have the speed of 25.0 Mbps.
With the mentioned speed, the connection and quality will be consistent. You have to check how other services are using your internet connection (because it reduces the available speed). You can check your speed online.
Close The App
Generally, closing the app and relaunching it can resolve the issues in the app, because this way some temporary glitch is removed. For this,
- Close the app Disney+ in your device (If will be useful if you close all other apps too).
- After closing the app, launch app of Disney+ again.
Use the Power-Cycle
Many adversities can be solved from the help of rebooting or restarting the device.
- Shut down the Modem and Router (through the power switch or remove the connection from the source of power).
- You have to close the app Disney+.
- Plug-in the Modem Device and turn it on.
- Connect it with the with your device.
- Open the app Disney+ one more time.
If you applied these steps, then the playback issue will resolve itself. You should use this step if only restarting the app doesn’t work.
Keep the App and Software Up-to-date
If you have the older version of the app (not only this one but any others too), the risk of generation of the issue increases drastically. Video Playback issue can be in the long list of the fails in the app. So, if you are using the older version, then you should update it right away. To check the current status of the app, you can follow these steps:
- Open the App Store (in iPhone) or Playstore (in android).
- Go to Updates Section in older iPhones or Your Apple ID and Account in the newer iPhones.
- In the new screen, click on the Update button.
- Keep checking for the update regularly to set the update setting for automatically. Use should have the updated Operating System too if you wish to see the content in proper working condition.
Clean Your Caches Data Clean
When you use your device’s app and software, it starts creating and storing the temporary file in the devices. It helps you to make your experience easy and convenient by eliminating the loading time of the same item. As the time passage, the increasing amount of the caches can create the issue such as playback issue (constant buffering or the black screen.
Steps of cleaning caches keep changing depending on the devices. To clean the cache, you have to go to Performance and Stability option in the playback. Here, you have to search for the Clear Cache, then tap on it.
Uninstall and Reinstall
There is a chance where the issue is related to the app. In that case, you have to uninstall the app.
- Follow a similar procedure to uninstalling the app.
- If possible, reboot your device.
- Now, go to the device web store and install the app Disney+ again.
- Log in from your Disney+ credentials.
Elina John is a self-professed security expert; she has been making the people aware of the security threats. Her passion is to write about Cyber security, cryptography, malware, social engineering, internet and new media. She writes for Norton security products at norton.com/setup.
Source :- https://1norton.uk.net/how-to-fix-disney-plus-playback-issues/
