Are you one of those complaining about not receiving messages on your iPhone? To be more specific, you receive the message, but it is marked as read automatically, so you don’t see the notification? Well, you’re not alone.
Many users have reported that they receive the message on iMessage; however, the notifications aren’t arriving because of it being marked as read. Generally, a message is only marked as read when you open the same or view it on the lock screen. In this case, the message is not appearing on the lock screen as well.
Users also mentioned that sometimes it happens for a few contacts only, which adds to the confusion about the error. If it’s happening to you, stop worrying! Below is a guide mentioning the method to troubleshoot and fix the same. So, let’s get started!
Read Receipts Troubleshooting in iMessage
You can follow a few methods and check if the error gets fixed or not. Read along to know more!
Disable/Enable Read Receipts
As the issue arriving on your device is related to the read receipts feature, the very first fix one could think of is disabling and then enabling the same for your iMessage. The steps are as follows:
- Launch the Settings app.
- Locate the ‘Messages’ tab and click on the same.
- Turn off the slider for the ‘Send Read Receipts’ option.
- Now, re-enable the feature by turning the slider on.
Check if the issue is resolved. If you use the read receipt feature for some specific contacts, you’ll have to do it individually.
Remove the Message Thread
Since many people are facing the issue with specific contacts only, try deleting the message thread. Sure, you’ll have to restart the conversation, and you’ll lose all the messages, but it’s likely to fix the error. Go to iMessage and press & hold on the contact name you want to delete the message thread. A pop-up menu will open from where you’ll need to select the ‘Delete’ option.
In case you don’t have a copy of the shared images and videos in the chat, it is advised to create a copy for the same.
Update Your Device
If none of the above-mentioned methods worked for you, the problem might be firmware-related. New software is released whenever people face issues using the Apple device. Therefore, check if there are any updates available. The steps to check and install the new software on your Apple device are:
- Launch the Settings app.
- Locate the ‘General’ tab and click on the same.
- Click on the ‘Software Update’ option.
- If there’s new software available, tap ‘Install Now.’
Restart Your Apple Device
The last method to try is restarting your iPhone or iPad. If you’re using one of the new models, press and hold the power and volume up button simultaneously. Once the shutdown menu appears, slide on ‘Slide to power off’ to shut down. If you’re using an older Apple device with a physical home button, press and hold the power button only until the shutdown menu appears.
It is expected that one of these methods resolve the error occurring on your iPhone or iPad. Furthermore, if the issue also includes your phone not ringing, making sounds, or more, you need to check the ‘crescent’ icon at the top of your iPhone screen and next to the message thread. The icon appearing in the message thread indicates that the chat is ‘muted.’ Therefore, you need to unmute the same for your phone to ring. On the other hand, if the icon appears at the top of the iPhone screen, check for the same icon in the control center and tap on the same.