If we have learned anything from the data breach, it is our inability to protect customer privacy which leads to tarnishing brand image and hefty penalties. Data breach and cyber attacks are very common these days. To ensure security of customer sensitive data and safeguard customers against identity theft, PCI DSS standard is essential to be met by organizations that handle sensitive credit card or bank information. This is the reason why should always outsource to a PCI complaint call center, especially if your firm deals with sensitive data of customers.
There are 6 key objectives of PCI DSS. These are:
- Encrypted connection: Cardholder info stored on a system of the call center or your computer must be encrypted.
- Secure Network: Companies who store sensitive customer’s information must protect their network with strong firewalls and powerful security controls.
- Restricted Access: Companies must confine access to sensitive data to only those who want to access it.
- Security Software: Companies must guard their data against threats from malicious attackers using anti-spyware programs, antivirus software and other malware protection solutions.
- Documented Security Policy: Companies must put together and follow a formal information security policy that meets required standards.
- Network Monitoring: Network must be tested frequently to make sure they remain compliant.
Call centers cannot store data of a specific section of the card even in the most encrypted or secured way. By partnering up with a PCI compliant call center, your customers feel a sense of security and can carry out financial transaction with peace of mind.
Added security considerations
Apart from role-based security, a call center should also think about the areas where any staff comes in contact with data to assure proper safety and compliance. The call center maintains that access to sensitive customer and payment data should be restricted. It has to be made sure that all the password set are strong and changed frequently. Usually a strong password is a mix of letters, numbers and special characters.
PCI compliance info
PCI stands for Payment Card Industry and DSS stands for Data Security Standard which is a standard set by major financial services MNCs. According to this regulation, any company that stores, transfers or process cardholder sensitive data must meet PCI compliance regulations. Find out how to get PCI compliance in call center, procedures, checklists and other supporting materials. You should know all the rules before you proceed to get the compliance.
