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The ITIL 4 Foundation certification is designed as an introduction to ITIL 4. It enables candidates to understand IT service management through an end-to-end operating model for the creation, delivery and continuous improvement of products and services. Technology based. The goal is clearly to get candidates to understand how IT can help the business create value. The same discourse has been repeated for many years. This time, AXELOS has focused on this aspect with in particular the concept of co-creation between IT and stakeholders. This concept is totally at the heart of the central model in ITIL 4.

The new syllabus

The objectives of the training and the certification exam

The objective of the ITIL Foundation training is to introduce candidates to the management of services based on modern computer systems. Its purpose is to provide them with an understanding of common language and key concepts. It shows them how they can improve their work and that of their organization thanks to the ITIL 4 guidelines. In addition, this training will allow the candidate to understand the management framework of the ITIL 4 service and how it has evolved, to adopt the technologies and modern working methods.

The ITIL 4 Foundation course is for anyone working in IT who is looking for training in IT service management and an understanding of how to deliver business value. It also concerns anyone looking to upgrade their ITIL v3 certification and knowledge.

The purpose of the certification exam is to assess whether the candidate can demonstrate sufficient knowledge and understanding of the ITIL 4 service management framework. In addition, the ITIL 4 Foundation certification is a prerequisite for passing the higher level certifications . These assess the candidate's ability to apply the relevant parts of the ITIL framework in context.

The preparation course

Designed for an optimal study duration of 2 days (excluding exam), the course is an introduction to ITIL 4. It allows you to understand a new way of seeing the management of IT services through a service value system (SVS) .

What is the difference between ITIL v3 and ITIL 4? In summary, ITIL v3 describes service management around 26 processes and functions that are part of a continuous 5-step lifecycle: service strategy, service design, service transition, service operation, and continuous service improvement. The whole body of knowledge v3 is still very useful and relevant!

ITIL 4 presents you with a more advanced view of a Service Value System (SVS), which provides a holistic picture of what it really means to contribute to business value. The framework now also incorporates model concepts such as Lean IT, Agile and DevOps.

The detailed content of the syllabus

The concepts tested during the exam revolve around 7 themes each corresponding to a learning module.

Key Concepts of Service Management (12.5% of exam questions)

Guiding Principles of ITIL (15%)

The 4 dimensions of service management (5%)

Service management and value creation (SVS) (2.5%)

Value chain activities and their interactions (5%)

Introduction to 15 ITIL practices (17.5%)

Deep dive into the 7 essential practices (42.5%)

Continuous improvement

Change management

Incident management

Problem management

Management of service requests

The service center

Service level management

The difference with the previous version is that the process orientation is now less central. But above all, the elements of the old practitioner certification are now integrated from the Foundation level. In my previous articles ITIL – the reasons for failure in your organization , ITIL – 5 major implementation errors and ITIL – 6 other implementation errors, I focused on the implementation of ITIL 2011 practices which was most often faulty. The content of the practitioner certification was theoretically there to fill the gaps of the central publications in this field. Unfortunately, this certification has had little success. In ITIL 4, implementation aspects are now part of the syllabus from Foundation certification. It is real progress.

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Exam format

The exam format does not change from the ITIL 2011 Foundation exam. It still consists of 40 multi-choice questions and takes place over one hour. The passing score is still 65% (26 correct answers out of 40). Available in English from February 28, the exam takes place online or in print. And it is still managed by Peoplecert. Accredited training organizations (ATOs) also offer it at the end of their training sessions.

The full course of ITIL 4 certifications

The complete certification course now revolves around two main lines: ITIL 4 Managing Professional and ITIL 4 Strategic Leader. Whatever the chosen course, the ITIL 4 Foundation certification is a prerequisite.

New ITIL 4 training and certification course

To discover all of these certifications in detail, I invite you to consult my ITIL 4 article : New certifications . All of these training courses and the corresponding certifications will be launched in the second half of 2019.

Bridge or not bridge?

I am often asked this question: is there a possible “bridge” for people who have an ITIL v3 or 2011 certification ? The answer is clearly yes for MP (Managing Professional) and SL (Strategic Leader) levels. But only on condition of being already ITIL v3 Expert or of having accumulated at least 17 credits on ITIL v3 or ITIL 2011. Otherwise, you will have to take the corresponding ITIL 4 exams again.

For Foundation certification, insofar as it forms the basis of the other modules, there is no bridge. Everyone must therefore pass the ITIL 4 Foundation certification to start their journey on the new version.

How to prepare for the ITIL 4 Foundation certification exam?

To prepare for the ITIL 4 Foundation certification exam, there are various possibilities. However, AXELOS does not require you to complete any training prior to certification. So you can decide to work with the official publications on your own and get started.

A certain number of ATOs (training organizations accredited by AXELOS / Peoplecert) already offer preparation sessions of three types:

Online course (self-study)

Distance learning

Public session in person

Intra-company training (directly in your organization)

In any case, check the accreditation of the training organization you use. Indeed, only ATOs have the authorization to access and reproduce the official documentation of AXELOS. In addition, their trainers are evaluated and audited regularly. These audits relate both to their knowledge of ITIL 4, but also to their teaching skills. This therefore guarantees the quality of the training provided to you.

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