Johnny Bairstow's articles Supercharge Your Analytics: The Unseen Benefits of Inbound Call Center Services When you think of inbound services, customer support outsourcing is the foremost thing that comes to mind. While it's true that these services are invaluable for handling high call volumes and providing professional, round-the-clock support, there's another side to inbound call centers that often goes overlooked: their potential to supercharge your business analytics. By digging […] May 16, 2023May 16, 2023 Saving Bookmark this article Bookmarked Pros and Cons of Outsourcing Customer Service Outsourcing customer service to another country can create language and cultural barriers that can impact the quality of service provided. May 8, 2023May 8, 2023 Saving Bookmark this article Bookmarked Role of Live Chat Support Outsourcing in Improving Customer Satisfaction & Loyalty In the current age, where the digital footprint is higher than the physical, customers expect a fast and efficient response to their queries and concerns March 31, 2023March 31, 2023 Saving Bookmark this article Bookmarked 5 Ways Dedicated Ecommerce Call Center Services Can Improve Your Customer Service Ecommerce has become an integral part of the modern business landscape. In today's digital age, more and more consumers prefer the convenience of shopping online, and the COVID-19 pandemic has accelerated this trend. In fact, according to a report by Statista, the global ecommerce market is projected to grow to over $6.3 trillion by 2024. […] March 30, 2023March 30, 2023 Saving Bookmark this article Bookmarked How BPO Serves As Direct Marketing Agencies? Business process outsourcing is a third-party entity that comprises well-trained executives, who work mainly with the computer system, customer relationship management (CRM) software, telephone operation. BPO services are advantageous to all kinds of organizations. It is gainful as it cuts the investment over manpower and physical infrastructures. A salesperson can influence a BPO to accomplish distinct […] May 24, 2021May 24, 2021 Saving Bookmark this article Bookmarked 5 Compelling Reasons Why Live Chat Support Is Fruitful For Customer Support We have recently conducted a survey, asking people about their preferences when it comes to customer care service. Guess what, a majority of them voted for a live chat support system! Studies have shown that live chat support is winning the customer support service by creating a sustainable customer base with its fast, efficient, and […] May 20, 2021May 20, 2021 Saving Bookmark this article Bookmarked 4 Compelling Reasons Why Integrating Workforce Management System With RPA Is A Winning Strategy Robotic process automation or what you call, RPA is a demanding technology in today’s date. Enterprises, regardless of their size and type, are utilizing this technology to gain efficiencies and bring effective workforce management solutions. Now, the question is why people are introducing this robotic technology to their workforce management system. To learn the reasons, […] May 2, 2021May 2, 2021 Saving Bookmark this article Bookmarked What Are The Different Roles Performed By A RPA Software In HR Process? Digital transformation of a business has become a major priority in today’s date. Enterprises, no doubt, are evolving their business operations so as to gain more work efficiency and productivity. This is when they look for companies like Omind Tech to adopt new technologies. One such demanding technology is robotic process automation or RPA. Robotic […] May 2, 2021May 2, 2021 Saving Bookmark this article Bookmarked 4 Reasons Why Financial Institutions Need Call Center Outsourcing Services Banks and financial institutions are raising their customer experience through a financial services outsourcing approach. They are reaching out to the call center service providers to get professionals to manage their heavy customers and satisfy them with their customer support services. However, multiple new financial institutions assume that there is a huge loss in finding […] April 29, 2021April 30, 2021 Saving Bookmark this article Bookmarked 4 Effective Outbound Calling Strategies Outbound calling takes time and effort but the results are truly rewarding. Whether it’s a telemarketing effort or a review and survey drive, outbound calls cater to different parts of the business's needs. But if you are not properly equipped with appropriate tools and software, this strategy may take massive time to reflect growth in […] April 28, 2021April 28, 2021 Saving Bookmark this article Bookmarked
Supercharge Your Analytics: The Unseen Benefits of Inbound Call Center Services When you think of inbound services, customer support outsourcing is the foremost thing that comes to mind. While it's true that these services are invaluable for handling high call volumes and providing professional, round-the-clock support, there's another side to inbound call centers that often goes overlooked: their potential to supercharge your business analytics. By digging […] May 16, 2023May 16, 2023 Saving Bookmark this article Bookmarked
Pros and Cons of Outsourcing Customer Service Outsourcing customer service to another country can create language and cultural barriers that can impact the quality of service provided. May 8, 2023May 8, 2023 Saving Bookmark this article Bookmarked
Role of Live Chat Support Outsourcing in Improving Customer Satisfaction & Loyalty In the current age, where the digital footprint is higher than the physical, customers expect a fast and efficient response to their queries and concerns March 31, 2023March 31, 2023 Saving Bookmark this article Bookmarked
5 Ways Dedicated Ecommerce Call Center Services Can Improve Your Customer Service Ecommerce has become an integral part of the modern business landscape. In today's digital age, more and more consumers prefer the convenience of shopping online, and the COVID-19 pandemic has accelerated this trend. In fact, according to a report by Statista, the global ecommerce market is projected to grow to over $6.3 trillion by 2024. […] March 30, 2023March 30, 2023 Saving Bookmark this article Bookmarked
How BPO Serves As Direct Marketing Agencies? Business process outsourcing is a third-party entity that comprises well-trained executives, who work mainly with the computer system, customer relationship management (CRM) software, telephone operation. BPO services are advantageous to all kinds of organizations. It is gainful as it cuts the investment over manpower and physical infrastructures. A salesperson can influence a BPO to accomplish distinct […] May 24, 2021May 24, 2021 Saving Bookmark this article Bookmarked
5 Compelling Reasons Why Live Chat Support Is Fruitful For Customer Support We have recently conducted a survey, asking people about their preferences when it comes to customer care service. Guess what, a majority of them voted for a live chat support system! Studies have shown that live chat support is winning the customer support service by creating a sustainable customer base with its fast, efficient, and […] May 20, 2021May 20, 2021 Saving Bookmark this article Bookmarked
4 Compelling Reasons Why Integrating Workforce Management System With RPA Is A Winning Strategy Robotic process automation or what you call, RPA is a demanding technology in today’s date. Enterprises, regardless of their size and type, are utilizing this technology to gain efficiencies and bring effective workforce management solutions. Now, the question is why people are introducing this robotic technology to their workforce management system. To learn the reasons, […] May 2, 2021May 2, 2021 Saving Bookmark this article Bookmarked
What Are The Different Roles Performed By A RPA Software In HR Process? Digital transformation of a business has become a major priority in today’s date. Enterprises, no doubt, are evolving their business operations so as to gain more work efficiency and productivity. This is when they look for companies like Omind Tech to adopt new technologies. One such demanding technology is robotic process automation or RPA. Robotic […] May 2, 2021May 2, 2021 Saving Bookmark this article Bookmarked
4 Reasons Why Financial Institutions Need Call Center Outsourcing Services Banks and financial institutions are raising their customer experience through a financial services outsourcing approach. They are reaching out to the call center service providers to get professionals to manage their heavy customers and satisfy them with their customer support services. However, multiple new financial institutions assume that there is a huge loss in finding […] April 29, 2021April 30, 2021 Saving Bookmark this article Bookmarked
4 Effective Outbound Calling Strategies Outbound calling takes time and effort but the results are truly rewarding. Whether it’s a telemarketing effort or a review and survey drive, outbound calls cater to different parts of the business's needs. But if you are not properly equipped with appropriate tools and software, this strategy may take massive time to reflect growth in […] April 28, 2021April 28, 2021 Saving Bookmark this article Bookmarked
