kathiemurphy's articles

  1. Business
Today’s business operation is highly dependent upon call center services provider as they provide great support in customer retention strategies. Acquiring new customers is necessary for any business, but people often tend to ignore the retention part. Stopping the customers from walking away from your brand is equally important and inbound call center services extend a helping hand […]
  1. Business
Financial Services Outsourcing comes paired with an array of advantages. You need to make sure that you work with a reliable service partner to reap the benefits of outsourcing. Here is a list of the questionnaire that you can ask third-party agencies, ensuring that their services meet your expectations. Which aspects or segments of the […]
  1. Business
From technological aspects, there is a difference between the inbound call center and outbound call center. The major difference lies in the manner in which the call center agents handle calls. Inbound centers deal with receiving calls, while outbound call centers aim at generating leads. The objectives of the inbound and outbound call centers vary. Inbound […]

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