Facility management or facilities management, (FM) is a professional management discipline focused on the efficient and effective delivery of logistics and other support services related to real property, it encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, as defined by the International Organization for Standardization (ISO). The profession is certified through Global Facility Management Association (Global FM) member organizations.
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Scope
Facilities management is divided into two areas:
space and infrastructure, such as planning, design, workplace, construction, lease, occupancy, maintenance, and furniture
people and organisation, such as catering, cleaning, ICT, HR, accounting, marketing, and hospitality.
Its two broad areas of operation are commonly referred to as “hard FM” and “soft FM”. The first refers to the physical built environment with a focus on work space and building infrastructure. The second covers the people and the organization and is related to work psychology and occupational physiology.
According to the IFMA: “FM is the practice of coordinating the physical workplace with the people and work of the organization. It integrates the principles of business administration, architecture, and the behavioral and engineering sciences.” In a 2009 global job task analysis, IFMA identified the core competencies of facility management as:[citation needed]
- communication
- emergency preparedness and business continuity
- environmental stewardship and sustainability
- finance and business
- hospitality management
- Human factors and ergonomics
- leadership and strategy
- operations and maintenance
- project management
- quality
- real estate and property management
- technology
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