Organizations must take advantage of the patient rounding tool in order to better understand and enhance care services. Rounding on patients, a key point of engagement provides the information necessary for quick issue resolution and long-term service improvements.
Here are the simple tips for successful rounding:
1. Perform a round on each patient. Allow every patient to express any thoughts, doubts, or problems that nurse leaders or managers can address right away.
2. Resolve patient problems as soon as possible. The resolution of issues is the most important factor in the patient experience (and subsequent overall HCAHPS results). Use automated updates that can be sent to other departments in real time instead of interrupting care staff's rounds to send a warning. When the problem has been fixed, notify the care staff.
3 Use rounding data to drive improvements or changes. Data collection and analytics, according to the University Health Consortium, enable hospital executives and stakeholders to resolve common patient complaints and issues before they occur.
