Hospitality industry is one of the most evolving industries in the world. It is facing many competitions in the sector as well. That’s why hospitality industry is updating to the latest technologies and creative ways to sustain in the competition.
Still,
Until now, there has been few hoteliers who found it difficult and afraid to adopt self-service kiosks in the business environment.
But,
Self-service kiosks help you to climb the ladder up in the most competitive business environment.
So,
In this article we look for the reasons why a hotelier should adopt a self-service kiosk.
- Self-service never means lack of service.
Often people feel adopting a self-service kiosk decreases the service facilities for guests and there is no human interaction.
No and never.
Interacting with the customer and answering their needs are the basic responsibilities of every hotelier or a manager or any other staffs in the business environment.
Registration and check-in are the tedious procedures to the guests which they prefer to do at their convenience. By providing self-service kiosks, you are comforting your guests and improve their experiences on arrival.
In turn, this increases your customer satisfaction which is the basic key for any business.
- Exact guest data in your system.
A great advantage is that guest data is stored accurately in the hotel PMS and can be utilized when they arrive the next time. It gives personalized services to the customers. Such data include rooms occupied, customer preferences, special requirements and services offered and so on. Since guests identify themselves in the self-service kiosks during check-in, there are no possibilities of duplicate data. They confirm themselves with a personal code that comes with a booking number, and all the data are stored with the correct email address.
- Staffs concentrate to do the most important.
Don’t panic if your guests choose self-service kiosks over you at the front desk. Guests are often tired, and it is the not time for your staffs to say ”Hello” in the first impression.
Moreover guests prefer freedom to choose the services and flexibility of a kiosk at any business level.
All of this implies, you can provide self-services to the guests for check-ins and switch to focus more on face to face interactions than holding a key and a card.
Staffs can witch to more values added services that impress the visitors and provide them better customer services.
- Self-check in increases upsell opportunities.
Another added advantage is guests can use self-check-in at their convenient time. This means in a more relaxed manner without any rush at the moment.
Thus, giving you a chance to present and upsell more services.
For example, you can offer paid upgrades, extra services and packages with added value.
And there are many reasons your staff cannot upsell an offer or package in person to the guests which is a difficult task. But a kiosk machine simply does it without any difficulties thereby increasing the revenue.
- System interoperability
One of the issues in the traditional method of hotel check-ins is integration. Proper data transfer and guest recognition are the stumbling stones for hoteliers.
Luckily, nowadays it is completely overcome by the usage of self-service kiosks. There are best hotel management platforms that help to access the data across any departments via multiple devices.
For instance,
If a manager or a staff marks a room as ready, your customer at the self-service kiosk can instantly book that room and get the key.
To Conclude,
With more and more travelers evolving around the world, it is the capability of the hoteliers to update to the trends and stay higher in the competition.
Hospitality management system is shifting from managing the rooms and reservations to serve the guests in real-time with more sophisticated services.
I, as a hotelier have adapted to the latest self-service kiosk from ioneSoft solutions.
It helps us to be high in the ladder by serving the best to our guests and loyal customers.
Their self-service kiosk in the industry has reduced the burden of the clerical part and helps us to concentrate more on human interactions, increases the accuracy in data, reduces the operational costs and improves the guest experience.
If you are a hotelier or a hotel boss, these reasons to adopt self-service kiosks will give you a fresh and clear idea to implement it.
Hope it helps.
