Amazon Lex allows you to build conversational interfaces for your applications using voice and text. You can use rich message buttons in Amazon Lex to provide customers with a quick and easy way to access specific functions within your chatbot. In this blog, we’ll show you how to add rich message button responses to your Amazon Lex chatbot.
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First, log into the Amazon Lex console and create a new bot or select an existing one.
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Next, navigate to the “Intents” section of your bot and create a new intent or select an existing one.
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In the “Response” section of the intent, select the “Add response” button.
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From the drop-down menu, select “Rich messages”.
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In the “Rich messages” section, select the type of rich message you want to add. Amazon Lex supports several types of rich messages, including:
- Buttons
- List
- Generic attachments
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For the purpose of this tutorial, we’ll select “Buttons”.
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In the “Buttons” section, you can add up to three buttons by clicking on the “Add button” button.
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For each button, you need to specify the text that will be displayed on the button, and the value that will be returned when the button is clicked.
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Once you’ve added all the buttons you want, click on the “Save” button to save your changes.
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Finally, you can test your chatbot to make sure the buttons are working as expected. To do this, click on the “Test” button in the Amazon Lex console and type a message that will trigger the intent you just created.
With just a few simple steps, you can add rich message buttons to your Amazon Lex chatbot to provide a more engaging and interactive experience for your customers. Try it out today and see how it can help your chatbot stand out.
Note: Keep in mind that the ability to use rich messages may vary depending on the platform or channel through which your chatbot is accessed.
