AI-based customer support and supply chain management for eCommerce is a great way to increase customer satisfaction levels, improve business, and boost revenue margins. Being simple to integrate and easy to learn, leveraging AI is turning out to be a win-win for customers, eCommerce companies, and eCommerce call center partners. However, despite such usefulness, the use of AI chatbots is still quite limited in the retail sector. Most of the retailers are still in confusion about whether to use chatbots or not.
AI and its future with eCommerce
The fact that automation and Artificial Intelligence will transform the retail industry in 2020 and the years to come is not just a prediction but a certainty that was even fortified with the global pandemic outbreak that increased online shopping. More and more brands are outsourcing to eCommerce call center services that are AI-backed and automating their distribution centers to make sorting a breeze. It is also putting pressure on retailers worldwide to reinvent the shopping experience by introducing AI chatbots to perk up customer experience, and testing robots that can assist in keeping shelves stocked, helping shoppers ring up items from the shelves. There are high-tech systems that can completely automate the checkout processes, just like how things are online.
Inviting and engaging buyers through chatbots
During the pre-sales stage, AI and bots will improve the customer experience provided by the eCommerce call center and lower cart rejection through personalized and predictive recommendations. Many retailers are already using chatbots for product detection and purchase. In the post-sale stage, AI-powered bots help customers self-serve and get their issues resolved quickly. For instance, AI bots can assist with rearranging deliveries and processing returns.
AI for eCommerce is capable of being both proactive and reactive while interacting with customers.
Messaging chatbots and AI-assisted customer support are gradually becoming an excellent choice for retailers to attract customers, drive sales and increase profits.
Notifying shoppers about updated stocks
Customers and shoppers, who have made purchases from a retail store in the past, might be interested in shopping there once more if they find some exciting offers or new products. Chatbot services from eCommerce call center can inform customers about the latest collections and fantastic deals based on their personal preferences, social media activity, and order history. This type of engagement helps in boosting experience and making the customers feel valued.
Chatbots are also a great way of generating traffic when installed on websites. They push customers to shop using up-selling and cross-selling techniques. Hence, it is recommended to outsource to a retail call center that offers AI live chat support alongside other channels.
Helping shoppers with the right product info
The use of AI has helped eCommerce call center agents with more in-depth information about the customers. They can customize virtual shopping support and aid customers in unearthing the items they are looking for. Big names in the retail industry like eBay and H&M are using automated bots to take customers through the inventory and provide them with what they want.
