Have you ever experienced an abrupt shutdown while using the QuickBooks application? This can occur when you are trying to open the company file on QuickBooks. A host of reasons can be attributed to this particular error right from technical faults to flawed installation issues. If you have or are experiencing any such issue, then you must get some quick resolution for this. In this blog, we have assimilated causes, symptoms as well as troubleshooting methods that work.
Causes for QuickBooks stopped working Issue
Before we go ahead with the troubleshooting methods that can resolve this issue, it is imperative to understand the reasons behind the cause of this particular issue. It will help you to understand why this particular issue occurs and what all can you do to avoid it in the future. Listed below are the reasons that are responsible for the occurrence of this particular issue:
1.) Outdated Operating System- An outdated operating system is probably an open invitation for malicious virus, malware and threats on your system. It causes your QuickBooks installation files to corrupt and makes the QuickBooks not responding.
2.) Wrongful or Improper Company File Names- There is a certain fixed limit for the company file name and if a name of the company file exceeds the prescribed limit, it causes the QuickBooks not responding error.
3.) Faulty QuickBooks Installation- Inconsistent or faulty QuickBooks installation of components and files can lead to QuickBooks not opening or QuickBooks not responding issue.
4.) Damaged or Corrupt Hard Disk- A corrupt or damaged hard disk can usually get the system corrupted. In such a case, the system is bound to throw the QuickBooks not responding issue.
5.) Damaged “QBWUSER.INI” file- For a successful operation of the QuickBooks software, proper working of the “QBWUSER.INI” file is extremely significant. Any corruption or damage in the above mentioned file can lead to issues such as QuickBooks not opening or QuickBooks not responding.
Symptoms that indicate QuickBooks stopped working issue
Before you start the troubleshooting process, you need to be completely sure that whatever you are experiencing, is indeed, the QuickBooks not responding issue. If you see the following indications or symptoms, you must understand that you really are facing the QuickBooks Not Responding issue:
a.) The system shows a lag and displays an error code on running the QuickBooks program.
b.) The keyboard and mouse which are supposed to provide input to the system, are not detecting any input.
c.) If you are unable to access the company file.
d.) If the system displays the particular error code, “Can't Open QuickBooks.”
Effective Methods to resolve QuickBooks Stopped Working issue
After you have understood the symptoms and causes of the “QuickBooks Not Responding” issue, you might want to examine the solutions and methods which prove to be effective in the resolution of this particular issue. Before we delve deep into any particular solution, it is quite advisable to restart your system. Rebooting the system can prove effective a lot of times in the resolution of any error. The following methods should be applied chronologically in order to provide a complete and effective resolution to this particular error. Here are the solutions one by one:
Solution 1: Turning off the QBW32.exe process
The first and the foremost solution to this issue is turning off the QBW32.exe process. Turning off the QBW32.exe process refreshes the QuickBooks and improves its accessibility. In order to turn off the QBW32.exe process, you must consider the following steps:
1.) Holding the Ctrl, Shift and Esc together, open or start Windows Task Manager
2.) Thereafter, access the Processes and locate QBW32.exe
3.) Lastly, click on the “End Task” option. This shall stop the QBW32.exe
Performing the above mentioned task will refresh the QuickBooks application. This should enable you to launch QuickBooks without any problem.
Solution 2: Renaming the QBWUSER.INI file
If you want to refresh the QuickBooks application and remove the unwanted corrupt files, you might want to rename the QBWUER.INI file. Renaming this file will automatically refresh the QuickBooks application. For doing that, you need to perform the following steps:
1.) Firstly, you should have access to the files and folders that are hidden. For doing that, hold the Windows and E key together.
2.) Thereafter, under the Organize option, you need to look for the Folder and Search option.
3.) Subsequently, click on the View option
4.) Consequently, you need to go to the advanced settings option where you can tap on the “Hidden Files and Folders” option. There, click on the OK option
5.) Thereafter, open the QuickBooks application
6.) Lastly, you need to click on the “QBWUSER.INI” file and click on the Rename option. This will rename the “QBWUSER.INI” file.
Solution 3: Running QuickFix My Program
Step 1: Downloading & then installing QuickBooks Tools Hub
QuickBooks Tool Hub consists of a set of tools that can help fix the general errors very easily. QuickBooks needs to be closed for the Tool Hub to work. It is advisable to use the QuickBooks Tool Hub on the latest operating system such as Windows 10 on 64-bit for an immersive experience. The user needs to follow the below-given steps to successfully download and then install the QuickBooks Tool Hub:
1.) First of all, you need to exit QuickBooks
2.) Thereafter, you need to download the latest version of QuickBooks Tool Hub. Then, you need to save the downloaded file on the Windows Desktop. If you have QuickBooks Tool Hub installed in your system before, you can very easily find out which kind of version you own.
3.) Subsequently, you need to open the QuickBooksToolHub.exe file.
4.) Consequently, you need to follow the steps mentioned on the screen and then install according to the terms and conditions mentioned in the license agreement.
5.) Lastly, after it is installed, you need to double-click on the icon on your Desktop.
Step 2: Running Quick Fix My Program
What running Quick Fix My Program does is that it shuts down the background processes that are running. This program also runs a quick repair. Following programs can help you to run the Quick Fix My Program:
1.) From the QuickBooks Tool Hub, you need to choose the Program Problems option
2.) Thereafter, you need to select the Quick Fix My Program
3.) Lastly, access the QuicKBooks Desktop and open up your data file
Solution 4: Restarting QuickBooks Processes
In order to fix the QuickBooks not responding issue, one can try restarting the QuickBooks processes. Let us take a look at the steps that can help you do that:
1.) To open the Task Manager, you need to press Ctrl+Shift+Esc keys together.
2.) After the Task Manager is open, you need to go on to the Processes
3.) Thereafter, locate the QuickBooks processes
4.) Select these processes and then click on “End Process.”
5.) Finally, Try re-launching QuickBooks and make sure if the issue has been resolved.
Solution 5: Repairing QuickBooks Desktop
The installation files of the QuickBooks Desktop can be affected by the malware or technical defects. Repairing these files will fix the damaged or corrupt files and will resolve the “QuickBooks not responding” error. You need to follow these steps to repair the QuickBooks Desktop:
1.) Firstly, you need to access the “Control Panel” and then create a backup of your company file.
2.) Secondly, you need to select “Programs and Features” and then click on the Uninstall Program option.
3.) Thereafter, Click on QuickBooks and then choose the Uninstall/Change option
4.) Subsequently, Click on the Continue option and then go to Next
5.) Finally, you need to go to Repair and then follow as per the instructions displayed on the screen
Solution 6: Relocating Company File
The last remedy to this is relocating the company file. The folder that contains the company file can get damaged or corrupt because of a number of reasons. Relocating the company file is a resolution of this problem. The following steps can help you relocate the company file:
1.) Firstly, you need to access the company file
2.) Thereafter, you need to right-click on the .qbw company file
3.) Thirdly, copy the file
4.) Subsequently, create a new folder in the C drive
5.) Consequently, you need to rename the file
6.) Finally, paste the file to the desired location
After you relocate your company file to the new folder you need to re-launch it as an administrator. After doing this, you would not face the QuickBooks not responding issue any more.
Conclusion- It can be quite frustrating at times, when you encounter the QuickBooks not opening issue. Following our troubleshooting methods, you can resolve this particular issue in no time. QuickBooks Enterprise Support team of proficient professionals will leave no stone unturned to fully resolve your queries and provide complete assistance to you. For more information, you can visit our website [rapidresolved.com].
FAQs – Frequently Asked Questions
Q1. Can you cite the reasons for the QuickBooks stopped working issue?
Ans. There could be a number of reasons why your QuickBooks might not be responding. This problem could be because of an outdated or obsolete operating system, a wrong or improper company file name, an inconsistent QuickBooks installation, a corrupt or damaged hard disk or a corrupt “QBWUSER.INI” file.
Q2. What are the symptoms that can indicate the QuickBooks not responding issue?
Ans. The following symptoms can indicate the QuickBooks not responding issue-:
a.) If while running the QuickBooks application, the system displays an error code and shows a lag
b.) The input devices such as the keyboard and mouse would not detect any input
c.) If you are unable to access the company file
d.) If the system displays an error code namely “Can't Open QuickBooks.”
Q3. Majorly, how many solutions are there to fix the QuickBooks Not Responding error?
Ans. Majorly, there are six solutions that can fix the “QuickBooks Not Responding” issue.