As a renowned electronics brand, it’s our utmost priority to provide the best possible user experience. We’ve invested substantially in customer support to ensure all customer queries are answered. But electronics is a sector where support costs are generally high. Most consumers will have questions regarding their products, including their installation, usage, issues, etc.
Initially, we were determined to grow our support team. But we soon realized that it wasn’t a sustainable approach. Our support costs would continue to increase, hampering our profits.
That’s when we realized that PDF manuals are the best way to educate customers about our products and reduce support costs. And thanks to QRCodeChimp’s PDF QR code, we were able to seamlessly share PDF manuals with our customers.
Keep reading to learn how we used PDF to QR code to share product manuals and reduce customer support costs.
Paper manuals — our initial plan
Initially, we provided printed product manuals with our products. But we soon faced two bottlenecks:
- Printing a product manual was costly, and the costs were ever-increasing. We had to print a manual with every product, making it an additional expense.
- Physical product manuals have a short shelf life. They get damaged quickly, and a lot of consumers misplace them.
Hence, we saw a continuous spike in support queries despite providing printed product manuals.
PDF manuals — A sustainable solution
The drawbacks of printed manuals encouraged us to move to PDF manuals.
The biggest advantage of PDF manuals is that there are no printing costs. We just need to create a PDF manual for each product. Consumers can save it on their phones and view the manual when needed.
So, there are no overhead costs, and customers can access PDFs anytime, making it a highly sustainable approach.
The challenge — Sharing the PDF
While PDF manuals offer several advantages over paper manuals, they have one drawback. Consumers need to manually download the PDF on their devices.
Initially, we developed a web page containing download links to PDF manuals of all our products. All that consumers needed to do was go to the web page and download the PDF manual.
But we soon realized that a lot of customers don’t want to put in the effort to go to the website and download the PDF. As a result, we continued to get support queries despite providing PDF manuals.
The solution — QRCodeChimp’s PDF to QR code
After a lot of research and trying out a few things, we figured out that a QR code would be the best solution to share PDFs with our consumers. All we had to do was convert a PDF manual into a QR code and print it on our products. Customers could scan the QR code to view the PDF manual.
We started looking for the best QR code generator and stumbled upon QRCodeChimp. It took us no time to finalize QRCodeChimp because of the fantastic features it offers.
QRCodeChimp has a PDF to QR code solution that allows us to create QR codes for all our PDF manuals. It provides two options for creating PDF QR codes:
- Using the PDF URL
- Uploading the PDF file from the file manager
Moreover, QRCodeChimp allows users to create dynamic PDF QR codes, which are editable and trackable. I can track the scans on my PDF QR codes to get an idea of how many people viewed the PDF manual. And if I convert a PDF URL into a QR code, I can edit the PDF URL without reprinting the QR code.
My favorite thing about QRCodeChimp is the customization options. I can create QR codes of 60+ shapes! Circle, egg, heart, diamond, dog, cat, coffee mug, and the list goes on.
The stickers are also beneficial, as I can add a call to action (CTA) to my QR codes. I used the “Scan for PDF” sticker to clearly tell consumers that they need to scan the PDF QR code to obtain the PDF. This increased the scan rate dramatically and also reduced customer support queries.
There are various other features that make QRCodeChimp the perfect QR code solution for us.
It offers white labeling, which was a dealbreaker for us. As a leading electronics brand, we wanted to ensure consistent branding across channels. The white labeling feature allows us to replace the default QR code URL with our branded domain. This allows us to maintain brand consistency and provide users with a unified experience.
Other features like bulk uploading, folders, subaccounts, and in-depth analytics make them a top-notch QR code solution for all QR code requirements.
Want to create a PDF to QR code for your business? Go to qrcodechimp.com and sign up for free to get started.
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