You must be trying to access your company file to manage your accounting data or maintain financial info. But while accessing the company file, an unknown error suddenly appeared with the reading ‘Cannot communicate with the company file.'
An encounter with this error prevents you from accessing the company file or creating a connection with it. QuickBooks cannot communicate with the company file when the network firewall that you have installed on your system interrupts the connection.
To make sure the company file is accessible without any interruption, we are providing troubleshooting solutions in the below guide.
To get direct assistance from experts related to QuickBooks errors, dial +1(855)-738-0359. Our team will help rectify the ongoing errors smoothly
What Causes QuickBooks Won't Open Company File Error?
There are multiple factors that trigger QuickBooks' won't open a company file error while opening your company file. Let's get familiar with these reasons:
- Some issues in Server configuration cause connectivity and network issues.
- The firewall network protects the internet and restricts QuickBooks services.
- You are trying to host your company file on workstations, not server computers.
Solutions to Fix Company File Connection Error in QuickBooks
To solve the company file connection error in QuickBooks easily, follow the below-mentioned troubleshooting solutions:
Solution 1: Disable Hosting on Your Workstations
Host Multi-user access should turn off on workstations as these are not the computer that hosts your company file. Workstations are just connected to your computer over the network.
- Start with launching your QuickBooks on a workstation computer.
- Instead of opening your company file, go to the File menu and Utilities.
- From Utilities, only select Stop Hosting Multi-User Access.
- Repeat the same process on your other workstations.
Now move to your server computer and reset file hosting settings.
- Start with opening QuickBooks Desktop.
- Select File from the top bar menu and further move to Utilities.
- Then, select Host Multi-User Access. After some time, repeat the process and choose Stop Hosting Multi-User Access. That will help reset your Multi-User access.
In case turning off Hosting Multi-User access on workstations doesn't help you fix the error, moving to our next solution might.
You May Also Read : QuickBooks Error Code 12029
Solution 2: From Tool Hub, Launch QuickBooks File Doctor
Step 1: Run QuickBooks Tool Hub
- Close the QuickBooks Desktop.
- Get the newest recent version (1.6.0.3) of the QuickBooks tool hub. Place the file where you can easily access it.
- Open the recently downloaded file (QuickBooksToolHub.exe).
- Install the tool hub file by following the on-screen steps and accepting the terms and conditions.
- Double-click the QB tool hub icon to open when installation is done.
Step 2: Run QuickBooks File Doctor
- Select Company File Issues from the sidebar menu.
- From there, choose Run QuickBooks File Doctor.
- Further, from the drop-down menu, select Company File.
- Now, Check Your File and then Continue.
- To ensure the file doctor can access your company file enter your QB admin password and Next.
We hope the provided information is for you to solve the ‘QuickBooks cannot communicate with the company file' error. For further guidance, dial +1(855)-738-0359, and get help directly from QB experts.
