Avianca Airlines is a popular airline that offers a range of flight options to its customers. However, sometimes customers may need to cancel their flight due to unforeseen circumstances. Cancelling a flight can be a stressful experience, but with Avianca Airlines, the process is straightforward. In this article, we will guide you through the process of cancelling your Avianca Airlines flight and provide you with some helpful tips.
Avianca Airlines Cancellation Policy
Before you cancel your Avianca Airlines flight, it's essential to understand the airline's cancellation policy. Avianca Airlines allows passengers to cancel their flight and receive a refund or credit, depending on the fare type purchased. Here are some of the key points to keep in mind:
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Avianca Airlines offers three types of fares: Promo, Econo, and Flex. Promo fares are non-refundable, while Econo and Flex fares are refundable.
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Passengers who cancel their flight within 24 hours of booking can receive a full refund, regardless of the fare type purchased.
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Passengers who cancel their flight after 24 hours will receive a refund or credit, depending on the fare type purchased.
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Refunds may take up to 20 business days to process, and credits are valid for one year from the date of issue.
Cancel Avianca Airlines Flight Online
Cancelling your Avianca Airlines flight online is the easiest and most convenient way to cancel your flight. Here's how to do it:
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Visit the Avianca Airlines website and click on the “My Trips” tab.
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Enter your booking code and last name to access your booking.
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Select the flight you wish to cancel and follow the on-screen instructions to complete the cancellation process.
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If you are eligible for a refund or credit, it will be processed automatically.
Speak to a Live Person at Avianca Airlines
If you prefer to speak to a live person at Avianca Airlines, you can contact their customer service team by phone. Here's how to do it:
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Dial the Avianca Airlines customer service number, which can be found on their website.
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Follow the prompts to Speak to a Avianca Airlines representative.
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Provide your booking code and last name to the representative.
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Inform them that you wish to cancel your flight, and they will guide you through the process.
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If you are eligible for a refund or credit, they will process it for you.
Helpful Tips for Cancelling Avianca Airlines Flight
Here are some helpful tips to keep in mind when cancelling your Avianca Airlines flight:
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If you are unsure about your travel plans, consider purchasing a Flex fare, which allows you to cancel your flight and receive a refund.
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If you cancel your flight online, make sure to check your email for confirmation and any updates regarding your refund or credit.
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If you speak to a representative, make sure to write down their name and any reference numbers they provide you.
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If you are cancelling your flight due to a medical emergency, make sure to provide the airline with any relevant documentation, such as a doctor's note.
Conclusion
Cancelling your Avianca Airlines flight doesn't have to be a stressful experience. By understanding the airline's cancellation policy and following the steps outlined in this article, you can cancel your flight easily and receive a refund or credit, depending on the fare type purchased. Remember to keep these helpful tips in mind to ensure a smooth and hassle-free cancellation process.
