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Amazon Prime is a subscription-based video streaming service that allows users to see their selected content. It has a wide user base and provides content in different beats. But, sometimes, users face some error issues while streaming the content on tv. In this blog, we will be giving you tips on how to fix Amazon Prime error code 5004 and 9068. 

Steps to fix Amazon Prime error code 9068

Many Amazon Prime users face error messages when they try to access Prime video channels on the system. You can face these errors due to registration glitches and server issues. Below we have you with steps to fix Amazon Prime error code 9068.

Check if your Amazon Prime is down 

First, you need to check if Amazon Prime is down or not before looking for potential solutions. You can also use downdetector.com or istheservicedown.com to check the Amazon Prime issue. If you know that the Amazon Prime server is down, wait for some time.

Register your Device

Users can face this error due to some glitches in registration. After registering the device, you can resolve the issue. So, if you want to register again, follow the below instructions.

  • First, you need to log in to your Amazon Prime account.
  • Press on your Profile > Account and Settings.
  • Now, go to your system and register again the device that is the reason for the issue.
  • After that, register to the system that you are facing the issue and check if the problem has been resolved or not.

Disable or enable VPN

Amazon prime doesn’t support many countries. If you are from those countries, you won’t be able to connect to the Amazon server. That’s why you will see the error. 

But, if you are using a VPN that connects you with a country that doesn’t have Amazon Prime support, disable it. If you are in a region that doesn’t support Amazon Prime, you can invest in a paid one or use a free VPN service.

Steps to fix Amazon Prime error code 5004

Many Amazon Prime users also face error code 5004 when trying to stream the content. They can see the error on their system due to bad internet connection, corrupted cookies, firewall, VPN, and more. We have curated some steps for you to resolve the error code.

Check Internet Connection

You can also face the Amazon Prime error code 5004 due to a poor Internet Connection. You can also check other websites if they are working fine. To fix the Internet, you need to reboot the device and router and check if the issue persists.  If you see the same error, call your ISP.

Reinstall Amazon Prime

You can also face the error due to poor installation of the software. You can only fix the error by reinstalling the app. Different systems have different ways of reinstalling Amazon Prime. Once you do that, check if the issue persists.

Disable VPN

Another reason you see the error code is because of the VPN. Many countries don’t support Amazon Prime. So, if you belong to some of these regions, you will face this error code.

Clear Cache and Cookies

If you see the error code, try to clear caches and cookies. If you use the smartphone, you can use the Settings. Then, press the App > Amazon Prime > Clear data. If you are using the PC, go to the browser’s settings and clear the cache and cookies.

Finally, you can resolve Amazon Prime error code 5004 and 9068 with the provided solutions.


Many users also face Prime some error codes 5004 and 9068 while using Amazon Prime on their system. But, this issue can be fixed using the following steps. You only need to reinstall Amazon Prime, check your Internet connection, clear cache and cookies, and more.

Source :-  https://www.merchantcircle.com/blogs/software2-houston-tx/2021/8/How-to-Fix-Amazon-Prime-Error-Code-5004-and-9068/2069790


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