Working remotely has become a prominent challenge nowadays. With the COVID19 pandemic outbreak and the rise in demand for remote workers, numerous challenges have been encountered the way. To gain a perfect solution for the employees and to ensure high productivity, businesses have come up with RPA solutions.
Though the first half of the year went on adapting the new system, the second half of the year organizations have a completely new picture. Organizations in today’s date are upgrading their system by investing more in intelligent solutions like AI chatbots. They ensure providing top-notch workforce management solutions along with maintaining consistency in customer experience. The reason behind such an acceptance is the growth in business ROI observed after adopting the new technology.
Now, despite introducing AI and digital workspaces in various business operations, remote workers still face numerous challenges while dealing with the new working environment. Here in this article, we will learn how RPA software help employees overcome remote work challenges.
How RPA software helps remote workers to overcome challenges?
- Providing real-time support: The biggest challenge that the employees encounter is while providing real-time support to the customers and delivering a quality experience. Due to the pandemic scenario, call interactions have increased a lot. Instead of visiting the customer support department, customers are now making calls to communicate with the brand. It’s indeed a tough situation for the employees working from home.
- RPA solutions ensure offering real-time support to the customers. Its instant support and ticketing systems make it easier for the customers to share their queries or issues with the concerned team. Even the employees find it more convenient to deal with the customer complaints, instead of getting puzzled by the large call volumes. The AI-based systems provide a personalized experience to the customers thus retaining them for more purchases.
- Handling back-office operations: Besides handling customer interactions, employees even suffer from providing quality output while dealing with back-office operations. AI chatbot software & solutions assist the employees while performing dull and repetitive tasks. It reduces human efforts and excites the employees to focus more on other high-value administrative work.
While working remotely, the support team needs to perform a plethora of tasks apart from the handful of back-office work. For example, maintaining the official records, building day-to-day reports, performing basic administrative tasks, etc. With the integration of AI technology in back-office operation, you can automate the data analysis process, categorize them without causing any headaches to the workers. The digital system can perform critical tasks, allowing the experts to deal with the quality control of the service process.
In short, AI minimizes administrative work and boosts productivity and a better customer experience. Companies like Omind Tech are highly reliable for this.
- Improving sales efficiency: Since the pandemic, sales functions of the organizations have been fractured to a great extent. Businesses are undergoing a really tough time, making it essential for the business to implement AI advancements.
- AI chatbot software & solutions are specialized in catering sales and marketing needs of a business. The software assists the business at every stage of the sales cycle. It initiates the process by connecting with a sales lead, monitors the follow-ups, sustains the potential leads, and ends up managing the customer journey.
The software uses advanced analytics tools using which gain insight into the customer experience and eventually improve the customer journeys. It gains valuable information and shares the same with the concerned team for better evaluation.
- Collaborating with teams: Team collaboration and communication is a severe challenge in a remote workspace. There is a great difference between physically conducting a team and managing a team remotely. Connecting with every team member, managing their tasks, monitoring their performance, and solving their issues are certainly difficult with the remote working system. However, with the introduction of AI technologies, it is easier to provide businesses with workforce management solutions.
AI capabilities build a bridge to eliminate the gap between each and every employee of the team. In fact, the way it provides a contextual insight is usually not possible even if the meeting is held in person. It comes up with different AI-based collaboration tools that can automate drawing relevant documents from various resources and run the meeting virtually.
AI takes minimal time in the training and development of the team. Besides conducting a meeting, it monitors the overall team performance, generates a self-assessment scoreboard, keeps an eye on the employee attendance and leaves, improves productivity, and so on. No doubt, it adds value to the business with reduced efforts and cost-consumption.
- Verifying the identity of new employees: Recruiting and onboarding new candidates is another biggest challenge in the remote working system. From taking an interview to sharing the job responsibilities, the HR managers find it really difficult to handle the plethora of tasks.
AI-based RPA solutions boost HR tasks by digitalizing the entire process. From taking multiple rounds of virtual interviews to verifying the identity of the candidates and document verification, the AI-enabled software performs the task with perfection. It encourages paperless operations, saving time, cost, and energy for the workers.
HR tasks are deliberately handled by the AI-featured chatbots. They are certainly helpful during this crisis situation.
Key Takeaway
In this crisis state, RPA solutions have definitely paved a way for businesses to run globally and deliver the same customer experience while maintaining employee engagement and proper working culture. Statistics say, around 74% of companies have planned to work remotely even post COVID19. This proves how impactful digital solutions are for businesses.
Digital service-providing companies like Omind Tech are in high demand nowadays. Anyone looking forward to digitalizing their business can certainly reach out to the digital partners and get a new transformation for the upcoming trend.
