Technology and software are being used on a large scale to simplify the whole process of doing business and make it more efficient. Majority of businesses across the globe are evaluating how to use mobile applications to generate a good return on investment for the business. Taxi service providers are also moving towards using mobile applications to offer cab facility for customers. Mobile app development companies and developers are developing taxi dispatch software with advanced features to compete in the market. Some of the taxi service providers are offering the personalized experience to the customers. This helps in offering the better user experience.
In order to provide better service to the customers, many taxi booking apps have started providing a ride-sharing service. The ride-sharing option enables the passenger to share a ride with other passengers and pay less even for a long distance. However, the biggest concern the ridesharing option is safety. Meanwhile, many taxi businesses are working on providing a safe ride with the ride-sharing option. Another option of hourly and daily rental is gaining traction in the taxi service providing business. With this option, a customer can book a cab on an hourly basis and pay accordingly. More such options and features are being introduced by taxi service providers to serve customers in a better way and offer convenience.
Here are some options on how the whole process of taxi booking and providing services can be automated, reducing the time of drivers, passengers, and dispatchers spend on the process.
Integrating Caller ID
One of the effective ways to save dispatchers' time is to integrate the phone system with the taxi dispatch system. Customers use taxi service multiple times, hence, by integrating dispatching software and phone system, previous order data can be used. Integration of phone number in taxi booking app provides access to customer's name, previous pickup, and drop-off locations, this saves time while entering the order. Setting-up phone integration is very simple, it can be done by purchasing hardware or with the VOIP system. This allows the phone to communicate easily with the computer system.
Providing Useful Data
Majority of the taxi booking applications store information and data that can be useful for drivers to see the fleet's activity. This enables drivers to take a more informed decision. Taxi dispatch software suppliers are including advanced features for drivers. The drivers can track the location of other drivers, the taxi booking app also helps the driver to locate most active zone in the area or city and provide service accordingly. This leads to the better service provided by the driver and improves the speed of the service. Including better features for drivers help the company to serve in the best way. Some of the apps are providing ride logs, this reduces the time and error by drivers which is possible while writing logs and details of their rides.
Digitizing Ride and Client Account Process
Managing the client account process is time consuming and tedious job. Hence, taxi businesses are using taxi booking app to digitize the whole process. In this process, rides are allocated and matched as per the location and availability of a driver. Digitizing the client account process eliminates the manual process of allocating the ride. Moreover, the cashless payment option is provided to the passenger along with the bill on completion of the ride. There is no need for the driver to keep the record of every ride manually as everything is stored in an app and digitally recorded.
Allow Customers to Book with Mobile Application
Developing a taxi booking app helps taxi service provider to offer better service and save time. Taxi dispatch software can help to eliminate the process of booking cab through the phone. Provide updates to the passenger on where the driver is in the real-time. The taxi business can receive passenger feedback on the ride and also use the reviews and ratings to promote the business. The biggest convenience offered to the customer is the facility of cashless payment.
Integrating Taxi Dispatch Software with the Taxi Meter
Some taxi dispatch system also provides a facility to integrate with driver's taxi meter, this provides reliable data and efficient service to the customers. This helps to build the trust and achieve customer loyalty.
Majority of the taxi dispatch software suppliers provide all the above-mentioned features, however, in order to compete in the market, taxi businesses are coming up with advanced features and services.
