Thinking about adopting or extending Atlassian collaboration software to streamline your operations? Great idea! But before you dive in, check whether your implementation services are up to par. It’s no secret that the success of any technology implementation is dependent on effective implementation services. Poor services can lead to failed implementations, negative user adoption, and a high cost of ownership. With so many options out there, it’s easy for anyone to get confused about what sort of implementation services their organisation requires. How do you know if the current set of services from your partner falls short? And how do you know if they need more than just training and documentation? The answer lies in four key areas: scope, process, consultant, and culture.
Define the scope of your implementation services
Any good implementation checklist will tell you to define the scope of your services. But what does that actually mean? First, you need to understand that there is no ‘one size fits all’ approach to implementation services. Different organisations have different needs, and one-size-fits-all implementations are rarely successful. Successful implementations are custom-crafted to fit each organisation’s needs. That means you first need to figure out which Atlassian products are a good fit for your organisation. Once you’ve figured out what your needs are, you can work with your implementation partner to create a custom implementation plan that addresses your unique needs.
Establish a streamlined process during the implementation
Most organisations look to implement Atlassian collaboration software as part of a broader digital transformation initiative. That’s a good thing, because it means they are committed to making meaningful changes. But it also means you need to be very careful about how you approach the implementation. One of the biggest mistakes organisations make is trying to rush the implementation. They want to get it done as soon as possible so they can get back to their regular duties. The end result? They end up with a rushed, poorly executed implementation that fails to meet the organisation’s needs. In fact, rushed implementations can have a very negative impact on the organisation’s culture. When the implementation is done too hastily, the organisation can end up feeling like they are being forced to adopt a new set of tools. That’s a recipe for a negative culture change.
Hire the right people for your organisation
Many organisations try to cut costs by hiring contractors or freelancers rather than hiring employees. While that might save you in the short term, it can come back to bite you in the long run. There are many advantages to hiring internal employees over external consultants. First, it can make it easier for the organisation to integrate with the rest of the team. It’s easier to create a sense of ‘we’ when everyone works for the same organisation. But there are also other advantages. It can be easier to hire and onboard employees as opposed to hiring external consultants. It can also be easier to retain employees than it is to retain external consultants. External consultants might only be around for a couple of months, but employees might be around for years.
Don’t forget about culture
When implementing new software, organisations often overlook their culture. They focus so much on the tools that they forget about the people using the tools. That’s a big mistake. If the tools don’t fit your organisation’s needs, then they will fail. But if the tools don’t fit the organisation’s culture, they will also fail. And it’s important to consider this. You need to make sure the tools you implement fit the culture of your organisation. You also need to make sure the implementation approach fits the culture of your organisation. Some organisations adopt a top-down implementation approach. That means the people at the top of the organisation determine which tools and approach are used by the rest of the organisation. Other organisations adopt a bottom-up implementation approach. That means the employees at every level of the organisation determine which tools and approach are used.
Conclusion
There are many factors that will determine the success of your implementation services. Understanding these factors will help you improve your organisation’s Atlassian implementation. That can lead to a more streamlined workflow, a reduced time to value, and happier employees. It’s important to note, however, that the success of your implementation relies heavily on your implementation partner. If they don’t have the experience and expertise to get things done, then all your efforts will be in vain. That’s why it’s crucial to choose the right partner.
This Article was made by
Padah Solutions – Atlassian Implementation Partner in India
0
