IT service management (ITSM) is the discipline of managing IT services to meet the needs of the business. It is a holistic approach to IT that encompasses all aspects of IT service delivery, from planning and design to operation and improvement.
The ISO/IEC 20000:2011 standard is an international standard that provides a framework for ITSM. It defines the requirements for an effective ITSM system, including the processes, procedures, and metrics that need to be in place.
The ITSM Foundation course is the first step in achieving ISO/IEC 20000:2011 certification. This course will teach you the fundamentals of ITSM and how to achieve certification.
What you will learn:
In this course, you will learn about the following:
- The basics of ITSM
- The different aspects of ITSM, such as service delivery, service management processes, and ITIL
- The requirements of ISO/IEC 20000:2011
- How to apply the principles of ITSM to your organization
- How to prepare for and take the ISO/IEC 20000:2011 certification exam
Who is this course for?
This course is perfect for anyone who wants to learn about ITSM or who wants to achieve ISO/IEC 20000:2011 certification. It is also a great choice for professionals who work in IT service management or who want to advance their career in this field.
How is this course delivered?
This course is delivered online through NovelVista Learning Solution's learning management system. You will have access to the course content 24/7, and you can study at your own pace.
The course includes:
- Video lectures
- Interactive exercises
- Self-assessment quizzes
- A practice exam
What are the benefits of taking this course?
By taking this course, you will:
- Gain the skills and knowledge you need to achieve ISO/IEC 20000:2011 certification
- Get certified by a reputable organization
- Advance your career in ITSM
- Make a positive impact on your organization
How to enroll?
To enroll in this course, please visit the NovelVista Learning Solution website.
Ph no. 7262008866
Enroll now and start your journey to becoming a certified ITSM professional!