1. Software Engineering

IVR process for How do I speak to someone at Optus

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Suppose you face some irritating difficulties and feel the need to get in touch with the Optus customer service team and are unaware of the procedure, no worries. In that case, you can always take help from the methods listed below. You can view different procedures to contact the Optus support team and choose the one you find the most suitable accordingly.


Contact Optus Support Team

You can contact the Optus Customer Service team with the help of the methods listed below;

  • Visit the official Optus website with the help of an internet browser you prefer.
  • Once the page loads, click on the ‘Contact’ option present at the top-most tab of the website.
  • A new drop-down menu will appear after that.
  • Click on the ‘Contact Us’ option.
  • The following page will showcase different topics related to the Optus services.
  • Now, select the topic in which you need assistance.
  • It will then open a new menu on the same page.
  • The following will showcase all the possible ways to contact the Optus customer support team.


Call Us- You can call the Optus support number and speak to one of the available customer service representatives;

  • Call the number displayed on the page.
  • Go through the hours of operation before calling the displayed number on the website.
  • Once the call connects, you’ll have to go through the IVR procedure.
  • Press 3 to connect with the customer service department.
  • Press 5 to speak to one of the live Optus support representatives.
  • Wait for the phone hold line to end, and an available Optus support executive will connect with you via phone.

Thus, you can call the Optus Customer Service number with the help of the points listed above and speak with one of the live Optus representatives to get the required resolution instantly.


Text Us- You can send an official text message to the Optus support team;

  • If you do not wish to connect via phone support, you can text the Optus customer support team.
  • You don’t have to worry about their hours of operation and working days because Optus provides 24/7 assistance via their live chat option.
  • Click on the ‘Text Us’ option and wait for a chat box to pop up on the screen.
  • Answer all the questions asked via Optus digital assistant.
  • Once you answer the questions, a live Optus chat representative will connect with you through their live chat method.


Social Media- You can contact the Optus customer support team via their official social media pages;


Optus has its official social media pages on the platforms listed below;

  1. Facebook
  2. Twitter
  3. YouTube
  4. LinkedIn
  5. Instagram
  • You can visit the Optus page on the aforementioned platforms and leave a text or post on their official pages.
  • After leaving a post, one of the available Optus social media representatives will get back to you regarding your concern.

Henceforth, you can contact the Optus customer support team via the ways listed above and get rid of all the problems you are facing or the concerns you have regarding Optus efficiently for your instant benefit.




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