The Mass Rapid Transit (MRT) system is an integral part of Singapore's public transportation network, providing a convenient, reliable, and affordable mode of transport for millions of commuters every day. Keeping the MRT system clean and comfortable is a top priority for the Land Transport Authority (LTA), which is responsible for planning, designing, constructing, and maintaining the country's transport infrastructure. In recent years, LTA has launched a series of initiatives to improve the passenger experience and ensure that the MRT system remains a reliable and pleasant mode of transportation for all.
- Increased Cleaning and Maintenance Efforts
- Upgraded Facilities and Amenities
- Enhanced Customer Service and Communication
- Community Engagement and Education
- Increased Cleaning and Maintenance Efforts
- Increased Cleaning and Maintenance Efforts
One of the key ways LTA has been working to improve the passenger experience on the MRT system is by increasing cleaning and maintenance efforts. This includes a more frequent cleaning schedule, the use of advanced cleaning equipment and techniques, and the implementation of new protocols to ensure that all surfaces and facilities are regularly disinfected.
To facilitate these efforts, LTA has also invested in the development of a centralised system for tracking and managing cleaning and maintenance activities across the MRT network. This system allows for real-time monitoring of cleaning and maintenance activities, as well as the ability to quickly identify and respond to any issues or concerns.
- Upgraded Facilities and Amenities
In addition to increased cleaning and maintenance efforts, LTA has also focused on upgrading facilities and amenities across the MRT network. This includes the installation of new seating, lighting, and signage, as well as the implementation of new technology to improve passenger convenience and comfort.
For example, LTA has introduced a new “smart” passenger information system, which provides real-time information on train schedules, delays, and other important updates. This system is available through a variety of channels, including digital displays, mobile apps, and SMS notifications, making it easier for passengers to stay informed and plan their journeys accordingly.
Similarly, SMRT Corporation, a leading multi-modal transport operator, launched Go-To Dementia Points. Go-To SMRT includes a suite of facilities and services to make SMRT stations and bus interchanges the go-to points for anyone who needs help, including people with special needs. Commenting on the same, Seah Moon Ming, SMRT Chairman, said: “We will continue to deliver safe, reliable, and commuter-centred services in a sustainable manner so that we can move people and enhance lives.”
Seah Moon Ming further added: “We will continue to collaborate and find new ways to improve our efficacy and efficiency as we deliver world-class services.”
While Ngien Hoon Ping, SMRT CEO, commented: “Our work is purposeful. We promise to do the right things right no matter how challenging it is to do so. We want to also do good and do well for our employees, our customers, and the communities around us.”
- Enhanced Customer Service and Communication
Another key aspect of LTA's efforts to improve the passenger experience on the MRT system is enhanced customer service and communication. This includes the deployment of more customer service staff at stations and onboard trains, as well as the implementation of new communication channels to make it easier for passengers to provide feedback and receive updates.
For example, LTA has launched a new “Talk2LTA” platform, which allows passengers to provide feedback and suggestions on a range of issues related to the MRT system. This platform is accessible through a variety of channels, including a dedicated website, mobile app, and social media, making it easier for passengers to voice their concerns and receive prompt responses from LTA.
- Community Engagement and Education
Finally, LTA has also focused on community engagement and education as key aspects of its efforts to improve the passenger experience on the MRT system. This includes the implementation of public education campaigns to promote good hygiene practices and encourage passengers to be mindful of their surroundings while using the MRT system.
- Increased Cleaning and Maintenance Efforts
LTA has also worked closely with community groups and transport operators to promote a culture of cleanliness and civility on the MRT network. This includes initiatives such as the “Courtesy Campaign,” which encourages passengers to be considerate of others and maintain a clean and pleasant environment onboard trains and at stations.
Conclusion
The LTA's efforts to improve the passenger experience on the MRT system are wide-ranging and comprehensive, encompassing a variety of initiatives aimed at improving cleanliness, convenience, and customer service. With these efforts, LTA aims to ensure that the MRT system remains reliable and comfortable.
About the Author
Robert Lee
Robert is a design engineer at a leading metro car manufacturing company in Singapore. He hasa keen interest in railway infrastructure and loves to share his views on them. When he is not writing, he loves to explore new places.
