1. Business

levating Retail Experiences Through Media Networks

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Introduction

The way consumers discover, research and purchase products is rapidly changing thanks to digital transformation. Traditional media is facing strong competition from new digital platforms where consumers spend a significant amount of time. Recognizing this shift, retailers are looking at new ways to monetize their large customer base and first-party shopper data. This has led to the rise of retail media networks – a new form of advertising that allows brands to reach consumers in the stores' owned digital properties like websites and apps. In this article, we will discuss how retail media networks work and why they present a big opportunity for retailers, brands and marketers.

What are Retail Media Networks?

A retail media network refers to the advertising inventory owned and operated by retailers across their digital properties like websites, apps, newsletters and emails. Major retailers like Walmart, Target, Kroger etc. have established their own media networks to monetize the large volume of consumer traffic on their owned and operated digital channels. Through these networks, brand advertisers can target and reach consumers using the retailers' huge trove of shopper data at the moment of purchase consideration. The advertising units offered include banners, video, search and sponsored product listings. Retail media allows brands to promote themselves and influence shoppers in the most relevant environment.

Opportunities for Retailers

Setting up Retail Media Networks provides multiple opportunities for retailers:

Additional Revenue Stream: Advertising provides a new profitable revenue stream beyond product sales. Major retailers have already generated billions in ad sales through their media networks.

Audience Insights: First-party purchase and browsing data provides deep understanding of shopper behaviors, interests and intent. This valuable data can be leveraged for ad targeting and personalization.

Shopper Engagement: Advertising helps keep shoppers engaged within the retailer's owned properties for longer durations, increasing likelihood of repeat visits and purchases.

Shopper Loyalty: Well-targeted ads promote brands that complement or are found within the store assortment, further cementing customer loyalty to the retail chain.

New Partnerships: Retail media brings in brand partnerships and allows retailers to diversify beyond their traditional role as product suppliers.

Widening the Moat: Establishing retail media moats the retailer's owned properties and audience from competitors, making them the preferred advertising platform for products sold at their stores.

Opportunities for Brands
For brands and consumer packaged goods companies, retail media presents the following opportunities:

Precise Targeting: Leveraging the retailer's proprietary data, brands can vastly improve targeting accuracy to reach the most receptive shoppers based on previous purchases, browsing behavior or real-time cart contents.

Contextual Relevance: Ads shown on owned retail properties are highly relevant to the context of in-store or online shopping, increasing brand perception and consideration.

Performance Insights: Retail media provides transparency into ad ROI through detailed analytics on metrics like sales lift from ad campaigns run on the retail shelves or web properties.

Omnichannel Integration: Promotions can be seamlessly extended beyond digital to influence in-store purchase decisions as well, closing the loop between awareness and sales.

Budget Flexibility: Retail media networks offer cost-efficient advertising options to reach broad as well as niche audiences for brands of all sizes through CPG listings, search ads, video etc.

The Rise of “Store Media”

With shopping rapidly moving online during the pandemic, major retailers have doubled down on their media capabilities. Stores are reimagining their websites and apps as full-fledged digital storefronts where advertising plays a pivotal role. Walmart's acquisition of ad tech company The Trade Desk and Kroger partnering with Trade Desk to launch a retail media marketplace called Kroger Precision Marketing are examples of the store media model gaining momentum. Retailers are seeking to monetize their rich shopper data through self-service advertising platforms that allow direct dealing between brands and agencies. The store media approach helps retailers strengthen control over customer relationships in the digital realm.

Challenges Ahead

While retail media presents huge potential, setting up such networks also poses challenges:

Establishing Ad Tech Capabilities: Building the ad server technology, data management platforms, deal management tools requires heavy upfront investments and technical expertise.

Fragmentation Risk: Presence of many retailer networks could lead to advertiser budget fragmentation if not consolidated under central marketplace platforms.

Data Privacy Concerns: Retailers need rock-solid processes and regulations around responsible use of consumer data for advertising personalized on their interests and purchases.

Competition from Giants: Amazon and Google have an infrastructure advantage and retailers need to match their advanced capabilities to become serious ad competitors.

Measurement Complexities: Attributing ad exposure to offline sales requires sophisticated approaches that can convince brand marketers of the true ROI from retail media campaigns.

The retail media phenomenon is still in early stages but is expected to evolve rapidly with consolidation of inventory under centralized marketplaces. Retailers who establish their networks most responsibly with premium advertising experiences and robust measurement will win over brand budgets in the long run. Overall, retail media presents a $50-60 billion opportunity globally as shopper experiences get redefined in the interactive digital retail ecosystem.

With consumers divided between online shopping habits developed during the pandemic and returning desire for physical store visits, retailers must strategize how best to span both worlds. Retail media networks allow them to better serve customers across touchpoints while unlocking a new source of non-ticket revenues through advertising. While many challenges remain, retailers that leverage their abundant shopper intelligence through flexible, transparent and personalized advertising avenues will thrive in the future of retail commerce. Both stores and brands stand to gain substantially by optimizing engagement and purchase decisions through this innovative partnership model.

 

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