While planning to add Salesforce to the business ecosystem, organizations should have a suitable post-implementation plan that focuses on addressing CRM needs. While firms can hire in-house experts for dedicated CRM management and support, it turns out to be a costly investment. Managed services are a great choice for businesses due to their flexibility and cost-effectiveness.
Salesforce Managed Services is a proactive way to externally administrate one’s business processes. Unlike the traditional break-fix method where issues are addressed after the occurrence, the managed service model involves taking real-time cognizance of issues.
The global managed services market showcases the growing interest and reliance of businesses on outsourcing. While the market was valued at USD 152 billion in 2020, it is anticipated to reach USD 274 billion by 2026 showing a great 11 percent CAGR.
Availing Salesforce Managed Services brings several benefits to organizations, some of which includes:
1. Cost Savings
A Salesforce setup requires experts who can maintain it and keep it optimized by performing various periodic or day-to-day activities. But hiring and retaining developers/administrators on a full-time basis requires large monetary investment. Additionally, considering Salesforce’s constant growth, in-house experts are always offered lucrative offers from competitor firms which makes retention a difficult and expensive task.
Under managed services, firms hire experts on an hourly or per-project basis. Since experts only work for fixed hours, the costs get reduced greatly. With predictable and regular costs, organizations can improve budgeting, forecasting, and fiscal planning.
2. Proactive Innovation
Many businesses that have mission-critical processes choose not to fix their setup until it worsens up. This makes it difficult to bring the system back to its earlier work status. Managed Services for Salesforce on the contrary focuses on quick issue resolution putting your business at the forefront.
Salesforce experts under managed services monitor the performance of system KPIs, fix loopholes and optimize whenever there is an enhancement opportunity. Moreover, managed service providers are constantly learning and evolving, updating teams with features from new release notes.
3. Experienced Professionals
While a developer/admin may be restricted to a particular role in an organization, a managed services partner is a company that has years of expertise and industry-specific project exposure.
Before hiring a managed services partner, firms however should check the certification and partnership level of companies (Gold/Silver partner). This ensures that you are collaborating with an experienced company who is aware of your industry’s common pain points and possible solutions to overcome them.
4. Flexibility in Hiring
The requirements of an organization change with time. While at implementation you would need a developer and a consultant, soon you may require an analyst and admin as well. Maintaining a team of multiple Salesforce professionals on a full-time basis is not a preferable option for most businesses.
To have flexibility in team selection, businesses can rely on the Salesforce Managed Services of their partners. With managed services, firms need not worry about missing resources for critical work as everything is available under one roof. As organizations do not have to worry about new hirings, they can focus on their other core operations.
5. Better Scalability
As an organization grows, its goals and visions also change. From requiring one or two experts, you may now need more experts for a larger number of hours per week/month. With managed services, there is no need to worry about your increasing resource needs as the same can be adjusted in your contract.
On the basis of service prices and departmental performance, teams can choose to make incremental/decremental changes in the contract hours. This helps in better utilization of resources and prevents the need to hire in-house Salesforce experts.
Bottomline
Managed Services is a cost-effective and flexible hiring model suitable for all businesses who need ongoing support/maintenance assistance. A Salesforce Managed Services provider helps businesses with implementation, management, development, training, and innovation. With the easy availability of diversely skilled experts, organizations can free themselves from hiring, onboarding, and retaining hassles.
