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Configuring the Telus App for the first time and troubleshooting any issues that may arise can be done through a few steps. Here's a general guide to help you through the process:


First Time Configuration:

  1. Download and Install the App:

  • Go to the App Store (iOS) or Google Play Store (Android).

  • Search for “Telus My Account” or “Telus App” and download the official app.

  1. Open the App:

  • Once the app is installed, open it.

  1. Log In or Create an Account:

  • If you already have a Telus account, log in using your credentials (username and password).

  • If you don't have an account, you'll need to create one. Follow the on-screen prompts to provide necessary information and set up your account.

  1. Verify and Link Your Services:

  • The app might prompt you to verify and link your Telus services (internet, TV, mobile, etc.).

  • Follow the instructions to enter any required verification codes or account details.

  1. Set Up Notifications and Preferences:

  • Configure your notification preferences for billing alerts, usage updates, and any other relevant information.

  1. Explore Features:

  • Familiarize yourself with the different features of the app. These might include viewing your bill, checking your data usage, managing your services, and more.


Troubleshooting Steps: If you encounter any issues while setting up or using the Telus App, here are some troubleshooting steps to consider:

  1. Check Internet Connection:

  • Ensure that you have a stable internet connection to properly use the app.

  1. Update the App:

  • Make sure you have the latest version of the app installed. Outdated versions might have compatibility issues.

  1. Restart the App:

  • Close the app completely and reopen it. This can sometimes resolve minor glitches.

  1. Restart Your Device:

  • If the app continues to behave unexpectedly, try restarting your device.

  1. Check for Account Issues:

  • Verify that your Telus account is in good standing and that your services are active.

  1. Clear Cache (Android):

  • If you're on Android, you can try clearing the app cache from your device's settings.

  1. Reinstall the App:

  • If none of the above steps work, you can uninstall the app and then reinstall it from the app store.

  1. Contact Support:

  • If the problem persists, reach out to Telus customer support for assistance. They can provide guidance tailored to your situation.


Remember that the troubleshooting steps can vary based on the specific issue you're facing and the device you're using. Always refer to the official Telus support resources or contact their customer support for personalized help.

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