john feltham

john feltham's articles

Importance Of Quality Assurance When Outsourcing Call Center Services

Quality Assurance refers to building operational controls to make sure that the outcomes match the expected results. Call center outsourcing services involving customer care are intended to look after customer satisfaction while providing value to the organization. To ensure customer service achieves these objectives in your business, the person accountable for quality assurance must describe […]

How Financial Services Call Center Manage Cyber Security Threats

A growing trend continues among financial services and BFSI companies to outsource their customer service and back-office operations. Relying on call centers has long been a viable option for cost-cutting and scalability. While less dependency on in-house staff helps focus on core competencies, the risk of cyber threats and data breaches increases with outsourcing. However, […]

How An eCommerce Call Center Improves Productivity Of Online Retail Business

To become ready for the digital transformation, many retailers have already started switching to eCommerce business. They hire external services to get accustomed to new technologies, terms, and customer service trends. Just hiring employees or services is not enough to ensure customer satisfaction in the fierce market competition. It would help if you had a […]

What Are The Practices That Make A Call Center Outsourcing Company Best Among The Lot

Most call center outsourcing services have evolved from the traditional models. Today, they provide functions that cater to changing customer service needs, modern-day sales and marketing support, and back-office requirements. If you have been keeping your business operations to yourself all these years, you might consider outsourcing because of the benefits it stores in 2021. However, […]

How Can eCommerce Call Center Transform Customer Experience with AI Integration

AI-based customer support and supply chain management for eCommerce is a great way to increase customer satisfaction levels, improve business, and boost revenue margins. Being simple to integrate and easy to learn, leveraging AI is turning out to be a win-win for customers, eCommerce companies, and eCommerce call center partners. However, despite such usefulness, the […]

What Are the Trainings That Inbound Call Center Agents Need to Excel

Business management is tough. It takes time, skills, and several other resources. While big brands can handle these tasks, startups may fail. Such venture owners should hire the services of inbound call center agents. These professionals have ample training and access to resources. Thus, they can assess clients’ needs and offer befitting solutions. If you […]

Can Ecommerce Call Centers Increase the Financial Viability of a Venture

Good and service manufacturers sell their products to target customers. Sound promotional strategies increase sales. But, ecommerce call centers enforce this trend from other directions. Customer engagement, management, order taking, processing, invoice generation, and issue resolution are other activities, which keep patrons glad. A Significant Boost in Sales Every business owner desires to make more […]

4 Business Sectors That Require Call Center Services After the Pandemic

The business landscape is a tough place to survive. Every organization needs call center services to gain a positive market reputation. These external agencies also assist with customer management. Market studies highlight that the demand for these firms increased after the pandemic. If you want your business to do well during this precarious situation, join […]

Understand the Basic Advantages of Retail Call Center Outsourcing

Online shopping is an integral part of human life. It is convenient, quick, and hassle-free. Additionally, customers can save a significant amount with portal-based purchases. Business portals use multiple strategies to increase online customer engagement. It generates leads and paves the path for more sales. But, entrepreneurs need a significant customer care framework to retain […]

Ecommerce Call Center: Helping Retail Business Organizations

Gone are the days when customers depended on traditional outlets. The advent of portal-based shopping sites altered purchase patterns and behavior of patrons. These changes compel retail service providers to get online exposure. Both convention shop and portal owners must offer optimum support services for customers. These business houses can trust the efficiency of a […]

Reasons behind the High Demand for a Hospitality Call Center

Doctors opine that regular trips rejuvenate an individual’s mind and body. Planning a holiday can become a daunting task. A hospitality call center helps travel management organizations to manage tourists. Clients can learn more about such customer support firms from the internet. However, proper research is necessary to safeguard the investment. These are a few points, […]

Important Facilities That A Retail Call Center Provides For Traders

Brick-and-mortar stores cannot cope up with the e-commerce shopping sites. Tech-savvy millennials spend most of their time online. Virtual shopping suits their lifestyle. Experts notice a stark change in the shopping patterns and behavior of clients. Business houses need a suitable infrastructure to meet customers’ demands. A retail call center is the best tool that […]

How Can A Healthcare Contact Center Boost Medical Service Industry

Proper medical treatment can save people from numerous life-threatening ailments. Advanced procedures allow doctors to detect and cure diseases. There are no extra points for guessing that medical treatment is rather expensive. Patients desire in-depth information about their health conditions and possible therapeutic measures. A healthcare contact center is a comprehensive tool that helps hospitals […]

Contact Tracing Services Help To Curb the Spread of Coronavirus

The sudden outbreak of the Coronavirus pandemic (COVID-19) altered the business landscape. American federal government developed and implemented new rules to keep people safe. The disease claims more lives every day on a global scale. Scientists are yet to come up with a comprehensive breakthrough to stop COVID-19. Social distancing and taking preventive measures can […]

Why Local Business Organizations Prefer A Call Center Near Utah

Digital marketing practices and effective customer support mechanisms drive a venture towards success. Small companies in Utah lack trained personnel and infrastructure. Experts opine that one must never ignore these aspects. So, these local business houses can appoint the services of a local call center near Utah. Such independent agencies offer numerous service packages, which […]

How Startups Benefit With Call Center Outsourcing In El Salvador

Startups in present days have never-ending opportunities with numerous technological tools accessible to them. A number of startup companies consider outsourcing to call center service providers in El Salvador or any popular offshore location. Is outsourcing helpful to startups? If yes, how? Today, we will discuss many of these questions in this post. So keep […]

Four Best Outbound Call Center Practices For Lead Generation Services

At present, technology has altered the way for marketing and promoting of products and services. Generating leads has turned out to be one of the key objectives of marketers. Marketers use various tactics including outsourcing outbound call center services to nurture high-quality leads, but a considerable number of companies still think that generating a lead […]

Why Choose Trusted Manufacturers For Seamless Tubes And Pipes

Industries like automobile, ship construction, nuclear power plant, pharmaceutical companies and building construction require seamless tubes. However, good quality products are essential for successful application and in that regards you should trust seamless tubes and pipes manufacturers as they provide highly précised tube extrusions and products, in various types, shapes and sizes.         […]

Capitalize On The Benefits Of Voice Process In Customer Service

Voice communication is still considered as a powerful channel for customer relations, letting customers easily express their problems and a situation in their preferred language and get empathetic support when needed. So, the significance of improving the productivity of the voice process agents is to be considered by all call centers looking forward to up […]

Training And Programs For Contact Tracing Agents

As companies and public places are reopening across the globe, the old-school technique for healthcare prevention called contact tracing is gaining the limelight. It involves detective work of tracing down contacts in order to contain the transmission of mutated coronavirus. For contact tracing to be effective, it requires a strong, well-planned strategy to work on […]

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