QuickBooks error 15101 is one of the 15XXX series issues that you may encounter when attempting to obtain the most recent payroll or QB Desktop updates.
This error could be caused by a payroll subscription that has expired, problems with internet connectivity, or several other issues.
Before we start troubleshooting this frustrating problem, it's essential to understand them all. Therefore, let's get right to the causes of this error.
To learn more about this payroll update error 15101, be sure to read all the way through. However, you can contact +1-(855)-955-1942 technical team, which will provide you with prompt assistance.
What Are the Essential Contributing Factors to QuickBooks Payroll Update Error 15101 Incidence?
Before moving to the remedies, it is essential to investigate the potential causes of QuickBooks Desktop error 15101.
- QuickBooks Desktop's digital signature certificate is either unavailable or missing
- A virus or malware infection has caused some damage to the QuickBooks folders and files
- QuickBooks is experiencing issues due to one or more previous updates.
- The Windows Firewall is blocking the connection between QuickBooks and the Intuit servers
- An improperly functioning QBWconnector.exe application
- This issue may appear if all QuickBooks services on Windows have not yet been started
Tested Solutions to Resolve the QuickBooks Error 15101 (While Updating Payroll)
These are the basic resolving solutions used to rectify QB payroll update error 15101 from your computer. Utilize them and make your workflow effortless.
Solution I: Launch the QuickBooks Reboot.bat file
- You must first start with exiting the QBDT program
- Then, right-click the QuickBooks icon, select Properties, and then select Open File Location
- After that, look for the Reboot.bat file, then choose Run as Administrator from the context menu
- Your screen displays a command prompt window that scrolls through QuickBooks files
- Be careful not to close the command prompt window manually. The Reboot.bat file will automatically shut down after it has finished fixing QuickBooks services
- Finally, launch QuickBooks and attempt to process payroll once more
Solution II: Make Internet Explorer your go-to web browser
- The first step is to launch Internet Explorer and select the Gear icon located in the upper right corner of the window
- Click on Internet Options from there
- Next, select the Make Default icon under the Programs tab
- To save the changes, click OK at the end
Solution III: Reinstall QuickBooks in Safe Mode
- You must first restart Windows and repeatedly hit the F8 key
- The Safe Boot choices will now appear in Windows. After that, choose Safe Mode and hit Enter
- At this point, Windows will start up in safe mode
- Additionally, press the Windows key and the R key simultaneously to launch the Run window
- Enter the command appwiz.cpl in the text field and press Enter
- Double-click QuickBooks Desktop from the list of installed apps, then follow the directions to remove QuickBooks from Windows completely
- Next, go to the QuickBooks Product Download website and download the QuickBooks setup file
- Double-click the file you downloaded, then follow all the prompts that appear on your screen
- Lastly, try updating QuickBooks Payroll again after completing the product registration process
Solution IV: Change the Windows Firewall configuration
- To access Settings, click the Windows symbol. Next, type Firewall into the search box labeled Find a Setting
- After selecting Windows Firewall, select Allow an App or Feature via Windows Firewall
- Select the Change Settings option in the Allowed Apps window
- Next, check the box for any programs on your computer that you wish to permit to connect to the Internet without being blocked by your firewall
- To further specify whether you want only secure networks to permit this communication or both public and insecure networks to do so, click the Private and Public boxes
- To close the Windows Firewall window, click OK, then click Close
Explore more - How to Rectify QuickBooks Error 6094 Within 2 DIY Solutions
Summarize
In this blog, we’ve condensed all the causes that've led to the occurrence of QuickBooks error 15101, along with the procedures to eliminate this payroll update issue from your system effortlessly. If these didn’t work, just dial +1-(855)-955-1942; our team will be available to help you.
Frequently Asked Questions: Fixing QuickBooks Payroll Update Error 15101
1. What is QuickBooks error 15101, and when does it occur?
QuickBooks error 15101 is a payroll update-related issue that generally appears while downloading or installing the latest payroll updates. It often occurs due to digital signature problems, internet connectivity issues, or conflicts with antivirus or firewall settings.
2. Why does QuickBooks say “Error 15101: The update was not completed successfully”?
This message typically means the update process was interrupted. It can be caused by expired digital certificates, blocked connections by firewall or antivirus software, or corrupted QuickBooks components.
3. Can an expired payroll subscription trigger error 15101 in QuickBooks?
Yes, an expired or inactive payroll subscription can cause update failures, including error 15101. Always ensure your subscription is current before performing any updates.
4. How does the Reboot.bat file help fix error 15101?
The Reboot.bat file resets QuickBooks services running in the background. Executing it as an administrator can resolve service-related conflicts that often trigger this error.
5. Why is Internet Explorer important for fixing QuickBooks payroll update errors?
QuickBooks relies on Internet Explorer settings for internet communication. If it’s not the default browser or improperly configured, updates may fail. Setting it as default can help bypass this.