With rising customer expectations, businesses across the industries are accelerating their digital transformation initiatives. CRM implementation is one such initiative that teams take to improve digital footprints and social engagements. Salesforce is the #1 SaaS solution for a record seventh straight year and is the first preference of companies when it comes to CRM implementation.
But implementing Salesforce requires deep product knowledge and if you don’t have knowledge about platform offerings and best configurations for your business, you may not be able to realize the true potential of Salesforce licenses. Thankfully, there is a vast network of Salesforce implementation partners whom you can rely on to maximize your project success.
Who are Salesforce Implementation Partners?
A Salesforce implementation partner is an organization approved by Salesforce to implement CRM solutions on its behalf. These firms are reviewed regularly by Salesforce and on that basis, their partnership levels are decided. At present, there are four partnership badges offered to implementation partners: Registered, Platinum, Gold, and Silver. Depending on your business needs, industry, region, and budget, you can hire a suitable Salesforce implementation services partner.
Why Should You Hire a Salesforce Implementation Partner?
The role of an implementation partner is pivotal to business success. It decides the success and failure of your campaigns, sales goals, productivity, and everything else. Here are some reasons why you must engage an implementation company to look after your Salesforce project:
- To Setup and Configure Suitable License
Salesforce offers a wide spectrum of solutions each filled with endless capabilities. These solutions can be bolstered by automating workflows, adding integrations, and customizing components. With Salesforce implementation services, you get access to professionals who know what solution & configuration to choose for your business. They design apps strategically and know what changes to make so that your team maximizes solution features to their advantage.
- Scale Your Business Just In Time
From small to large companies, businesses of all sizes and scopes use Salesforce to maximize business interactions and bridge their marketing/sales/service gaps. After companies start registering positive results, they want to further scale their services. Salesforce implementation companies offer app development, app integration, and customization services that can be executed without causing any disruptions or downtime.
- Fix Skill Gaps With On-Demand Resources
Your Salesforce needs do not cease after you have implemented it. You need ongoing support to keep it updated, optimized, and error-free. But since a large number of users do not have ongoing support, they need it on an urgent basis. Having uninterrupted and round-the-clock services of Salesforce implementation companies allows firms to fix skill gaps just in time. You can hire tech architects, consultants, developers, admins, etc depending on your resourcing needs.
When is the Right Time to Engage a Salesforce Implementation Partner?
Salesforce requires ongoing support however not all businesses can afford that. The best time to engage Salesforce Implementation services professionals would be during the initial setup because it is the time when you invest a sizable investment for your business. Other than that, whenever you find gaps in CRM, you should immediately reach out to your implementation experts. Since most companies do not retain in-house support, we’ll suggest firms avail ad-hoc support from established Salesforce implementation partners like Damco.
Where to Shortlist and Hire a Salesforce Implementation Services Provider?
The best place to look for partners and products is in Salesforce AppExchange which is also known as ‘app marketplace for Salesforce’. It contains 4700+ Salesforce-powered and compatible solutions which can be easily integrated and customized for better business functioning. Additionally, you can search for more than 120,000 experts, view their credentials, certifications, and hourly price, and accordingly hire them.
Salesforce Implementation Challenges You Should be Careful About
Before implementing a Salesforce project, partners and customers should deeply discuss the project scope and goals by including all stakeholders. Most instances of confusion or dissatisfaction only appear when there is an understanding or communication gap between concerned parties. As a customer, you need to be transparent about what you want from your implementation partners. Since the implementation process can be highly technical and complex to understand for non-tech users, it is important to seek clarification from time to time. Resource shortage and inexperience are some concerns that can impact your solution outcomes. To prevent sub-standard development, only hire professionals from established and certified firms.
A platform like Salesforce requires consistent changes and to make those changes you need flexible development support. Hiring a Salesforce implementation services provider with flexible contracts and on-demand availability can help you restrict costs and accomplish projects on time. Before onboarding, a Salesforce implementation company, do check their portfolio, testimonials, and industry-specific experience.