What is software documentation? Well, as the name suggests, it is said that the developers tend to describe each and every detail of the project such as who is deploying, what are the needs and requirements of the client, what is the purpose of this development project, etc. Everything right from in-depth technical manuals to online material, source information, design documentation, code comments, white papers, and session notes, software documentation includes everything.
Here basically engineers and programmers tend to describe their product and the entire procedure of the development of the same product in detail. It is formally written. Earlier, developers used to conduct these documentation-based procedures. Today, software development documentation has become so formalized that technical writers and editors seamlessly took over the documentation procedure.
Software development is no longer an alien term. Everyone knows it is conducted to develop interesting computing programs. The process through which software development is made is known as the software development life cycle (SDLC). Now imagine you are given a new project which was handled by previous team members. All of you are new to this project, what to do? I mean you can hit the bull’s eye without understanding where exactly you want to hit. Now, what if you did find some relevant resources or information you could turn to? What if the previous team had kept records and information regarding the software development project such as what was the project timeline, meetings, summaries, step-by-step procedures, roadmaps, etc.? It could turn out to be a great help.
Importance Of Software Development Documentation:
Now as mentioned earlier software development documentation features all relevant information regarding the developed software program. Yes, from why it was created to for whom it was created, its purpose and use, etc. Here you may also find some of the most basic tasks such as how to install the software program and how to take care when you have to face troubleshooting.
1.) Internal Software Documentation:
Here you will find everything that’s going on internally. Right from high-level administrative guidelines to required roadmaps, product requirements, status-based reports, meeting notes, and so forth. Here developers can find relevant information on how to develop software, how the software performs when being tested, etc.
As the name suggests this type of documentation is made for the developer’s reference only. So it’s way more technically sound and aimed at developers only. Here you can find
- API documentation – API calls and classes
- Release notes – What are the latest software features and releases
- Read Me- A fairly detailed overview of the software
- System Documentation – Here the software system, technical design documents, software requirements, and UML diagrams are described.
2.) External Software Documentation:
The next type of software development documentation is the external one. Here most end users are given relevant information regarding the software. It’s more kind of a user manual. From how to use it to how to install it, how to troubleshoot, etc.
- How to Guides
- Tutorials
- Reference Docs
- Explanations
Not just for end users, but the documentation is also relevant for the IT staff. Basically, it’s more kind of just-in-time documentation that assists well in creating a minimal amount of information right at the time of the software release. It mainly turns out to be knowledge bases, FAQ pages, and how-to documents.
Now when you are conducting a software development project documenting is one of the most important aspects that is often ignored by software development companies. Now why it shouldn’t be the case that such documents are responsible for a seamless, smooth, and efficient software development life cycle?
Software Development Documentation – Best Practices:
First, Who Is Your Target Audience?
The first and foremost step to take into consideration is who is your target audience. You see you need to understand for whom you are making this documentation, is it for your internal team members or external IT staff and end users? Defining your target audience can be pretty much blissful as you exactly know what needs to be shared. Now, of course, you can think of incorporating technical writers here but in addition, you also need to include marketing, engineering, product, and support teams.
Second, Agile Document Practices Are The Best:
Another interesting tip to take into account when developing a software document is always, always try to follow the best agile document practices. Wondering why? Well, most software developers love working with Agile in comparison to the waterfall method. Have you read the Agile Manifesto?
It says:
- Individuals and interactions should be given more importance than procedures and tools
- Working software over comprehensive documentation
- Seamless customer collaboration over contract negotiation
- Quick response to changes instead of blindly following the plan.
You may come across several documents like code methodology. They are more kind of a subset of agile. This basically means using the same docs for the software documentation.
Third, Keep Your Focus On The Key Issues:
Another interesting tip to take into account is to keep the focus on the key issues. What is the key issue here, is it about the product or troubleshooting, difficulties while performing actions, and a lot more?
Step aside for a bit, and think about how your document’s format will be. Earlier, when we used the term documentation, it meant long-form articles where users were compelled to search thoroughly to find relevant answers. Fortunately, that’s not the case anymore. In today’s times, software documentation can be in the form of a guide where you can incorporate highly focused sections that are dedicated to a particular subject or topic. Come up with a proper content strategy. Maintain a specific consistency, voice, and tone. Keep your tabs on details like formatting templates, standardized lists, etc.
Conclusion:
Today’s customer is no longer willing to wait, they want great availability. The documentation is supposed to be comprehensive but also incorporate visuals, and images and break things down into discreet sections. Also, it has to be easy to find and update. And if you somehow end up creating an effective document (precise and clear) where both developers and customers understand how to make the most of the software instead of leaving them confused and frustrated, then you have succeeded in your mission.
