When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion – Dale Carnegie.
We always hear people complaining about topics related to physical health issues in corporate life, as their Executive Office Chairs and Mesh Chairs are not comfortable, or because of their Executive Office Chairs, the sense of uncomfortability is occurring with many health issues on the rise. However, nobody talks about the Emotional level of concern on the rise. Emotional intelligence is not a new word. Everyone has heard of it. In general terms it is the sum of all the capabilities which a person possesses to control his/her own outlook and emotions. And through this he made a perception of the people around and reacted accordingly.
Psychologist Daniel Goleman gave its five fundamental mechanisms –
Conscious Knowledge
It is the ability of a person to recognise his own emotions and the way they will affect others.
Self-Reliance
The aptitude to control moods, and to think before acting
Internal Motivation
When an individual is driven to do work or follow goals for his personal reasons and satisfaction. And not in the greed of rewards.
Understanding
Good leader and team working involves understanding others feeling, motivation.
Social Skills
The aptitude to manage relationships and form networks.
There is no doubt in this that emotional intelligence is the valuable asset of a workplace. In the workplace there is always a need for a motivated employee, an employee who possesses good leadership qualities and also knows very well how to work in a team and how to build a good team and team spirit among the members.
The other main responsibilities of an employee in an organization are to collaborate with others, manage work-related stress, resolve conflicts within workplace relationships, and learn from previous interpersonal mistakes. A business will never run smoothly if its employees don’t possess these qualities. It doesn’t matter how intelligent they are, how much IQ they have, unless and until they have good EQ.
Now companies have started hiring people based on their EQ. There are various psychological tests which companies take while hiring to check the level of emotional intelligence. They also add lie – detector techniques to make sure that no one is lying and giving only honest answers.
This doesn't mean high emotional intelligence is a must for all jobs. Various studies have proved that for some jobs which require dealing with lots of people for example sales and marketing needs a person with high emotional intelligence for sure. But for jobs which are more individualistic such as accountant and research scientist high EQ is not that important.
On the other hand, it has also been found that people who work alone but possess high EQ work may perform at a lower level with those who have average EQ. The reason behind this is they are more concerned about other's emotions and feelings.
Managing EQ Is a psychological process – It's just the communication between the rational and emotional brain. The information first reaches the emotional brain and in 1/30 th part of a second it reaches the rational mind. It's all about how well we manage this mind and how we react to the emotional brain. There is also plenty of training available nowadays to improve the emotional quotient. One just needs to identify where he is lacking and what actually he needs.
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