CRM (Customer relationship management) software is crucial for every organization to enhance their relationships; with their clients. Additionally, this software also helps track, record, and manage every customer interaction on a central server.
Every business might have a different requirement depending on their business process. As a reason, you need to choose the best CRM software that understands the business objectives and helps to achieve them. There are multiple CRM system vendors in the market, which is why it might be difficult to choose; the best one.
We are a software recommendation platform and made a list of the top ten CRM software in 2021, depending on their features. The following list of software is in alphabetical order:
1. Creatio CRM
Creatio CRM system is an all-inclusive platform to enhance marketing, sales, and customer service. It is an end-to-end platform that provides tools for all the departments and helps enrich the customer experience. One of the superpowers of this solution is that it has a BPM engine to change processes quickly. Additionally, it also provides a 14 days free trial so that you can understand how this CRM software adapts to your business.
Features:
- Customer 360-degree view.
- Customer segmentation.
- Manage omnichannel marketing campaigns.
- Lead qualification.
- Lead engagement.
- Lead distribution.
- Lead analysis.
- Opportunity management.
Furthermore, there are multiple features this CRM solution can offer; which you can explore on their profile page.
2. Digital CRM
Digital CRM is an online CRM software that allows you to automate most aspects of the workflow process. This software solution allows; you to have an unlimited number of users and records with admin role management. Moreover, you can install this software on your webserver, localhost, or on-premises. This CRM system allows you to customize the software according to your business needs. One of the best advantages of this solution is that it is affordable without any hidden charges.
Features:
- Salesforce automation.
- CRM dashboard.
- Contact management.
- Lead management.
- Sales pipeline.
- Reports and analytics.
- Lead management.
- Role management.
3. Freshsales CRM
Freshsales CRM software has all the necessary tools to make your sales force better. This software solution integrates artificial intelligence to score lead, phone, email, and activity capture. Additionally, it acts as a central server for your team to access 360 degrees of your customer profile because it captures and gathers customer experience in a single platform. One of the top CRM systems that allow you to customize to fit your business needs. Furthermore, it increases the productivity of your team with the help of automation.
Features:
- Workflow automation.
- Customer lifecycle.
- Sales analytics.
- Marketing analytics.
- Email campaigns.
- Conversion rate optimization.
- Deal management.
- Chat campaigns.
- Event tracking.
- Sales sequences.
These are the top features of this system you can explore more on their profile page.
4. HubSpot CRM
HubSpot CRM has one of the top customer relationship management tools that make this solution robust and user-friendly. Furthermore, it ensures that your customers have a delightful experience and your team has a delightful time using it. It is an all-in-one platform that helps you with marketing, sales, content management, and customer service.
Features:
- Social media tools.
- Email tracking software.
- Sales email automation.
- Sales email templates.
- Pipeline management tools.
- Ads software.
- Lead management software.
- Help desk software.
5. LeadSquared CRM
LeadSquared CRM software will help to find innovative ways to perform high-velocity sales. Furthermore, it increases the productivity of customer service teams, field sales executives, and digital sales. This CRM system assists you to manage all your products, workforce, and processes in one single platform. As a result, your team will not miss even one opportunity to make sales. Leadsquared allows you to concentrate on next-day tasks, increase efficiency, and help them to convert more.
Features:
- Conversion tracking.
- Calling reports.
- Pipeline reports.
- Field meetings.
- Sales closure reports.
- Activities vs revenue.
- Mobile deployment.
- Lead distribution.
Read continue ……… Top 10 CRM Software in 2021.
