10 ways to do Web Chat right
Web chat allows customers to communicate with your brand without having to download external applications. With the right tips, you can do Web Chat right.
Understanding the basics of the Jenkins Pipeline
Jenkins pipeline allows us to define a complete list of events that happen in the code lifecycle. Starting from the build, to testing and deployment. .
7 ways travel chatbots enhance the traveler's experience
Chatbots in the travel industry automate travel-related tasks like flight bookings, hotel bookings, recommendations to being a virtual tour guide, and much more
What is live chat? 11 reasons why you need live chat now!
Live-Chat is the future of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without delay.
Chat v/s Email v/s Phone: The winning customer support channel
Email support, phone support, or chat support. Which will reign as the true champion of customer support? Find out right here, right now, in this article!
222 TOP influencers you need to follow in 2023
EXCLUSIVE list of 222 top influencers who have excelled in their fields & have been an inspiration to all of us. They should be in your “to follow” list of 2023
Why is data analytics imperative in product design?
Data analytics, when used correctly, can enable product designers to see things with clarity. Here’s how to implement a data-driven approach to product design.
The last customer on Earth
What if there was only 1 customer left on planet Earth? What would you do to make to ensure that their loyalty doesn't die? Time to treat all customers like so.
How can chatbots boost sales by atleast 77%?
Consumers are increasingly showing their trust towards website chatbots for boosting sales. See how this behaviour contributes towards business sales.
Blockchain 101: Everything you need to know
Blockchain is a type of database where people can transact with each other without a middleman. It’s currently booming so here’s everything you need to know.
9 Shopify marketing strategies you need to adopt ASAP!
Looking for the best marketing strategies to get the world to know about your Shopify store and send your sales through the roof? Here are 9 effective tips!
Top 20 Powerful advocates of Diversity, Equality, and Inclusion
Working with DEI influencers can help your brand in several ways. They can help you empathize and create a brand message that resonates with more niche groups
Top 33 Inspiring Women in CX to follow for 2023
Presenting to you the TOP 33 Women in CX who have lead the way phenomenally and always strived to ensure the best customer experience for businesses.
22 best machine learning books to read in 2023 (for beginners & pros)
Looking for machine learning books to introduce you to the subject or help you expand your knowledge of it? This list has great books for beginners and experts.
Why Empathy is vital in Customer Service
To nail customer service, you have to understand how your experiences make customers feel. Here’s why empathy is vital in customer service & how to practice it.
GPT-3: A quick tour of this powerful language model
GPT-3 has a capacity of 175 billion machine learning parameters and can even write creative fiction. Learn all about OpenAI's latest language training model.
Net Promoter Score | A guide to fostering loyalty
Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies by using an index that ranges from -100&100
Understanding the commercialization of large language models
NLP has reached the ‘image net’ moment. This means there is an increasing ability to crack complex language problems with the newer language models. Read on
7 ways to generate leads for your eCommerce business
The hardest part of eCommerce business is all about acquiring new leads, here are the 7 interesting way to generate leads for your eCommerce business
Are chatbots the answer to all real estate's obstacles?
When it comes to chatbots in real estate, they have revolutionized the way we buy, sell or rent properties by an interactive experience. Read the article now.
CX – The spine remains intact
Ajay Nambiar, Chief Operating Officer-PYP, and a thought leader tell us that customer experience should be the reason why businesses exist. Read his article.
